▷ Apply Now: Customer Innovation Scientist

4 days ago

City of Launceston, Australia James Cropper Full time

Are you a technically skilled innovator with a passion for customer-focused product development? Do you thrive in a collaborative environment where science meets sustainability and commercial impact?

James Cropper Advanced Materials is seeking a Customer Innovation Scientist to lead the charge in developing tailored solutions for our customers, driving innovation that fuels business growth. Based in Launceston, this permanent role offers the opportunity to work at the forefront of advanced materials, supporting global industries with cutting-edge, sustainable technologies within the hydrogen economy

What You’ll Do

- Lead customer-focused new product development projects from concept to commercialisation.
- Collaborate with customers, suppliers, and internal teams to deliver bespoke solutions aligned with end-use requirements.
- Provide technical guidance on process optimisation, troubleshooting, and continuous improvement.
- Manage laboratory and pilot line activities, ensuring robust scale-up and quality standards.
- Build trusted relationships with customers and internal stakeholders, becoming a technical advisor in your field.
- Apply Six Sigma and practical problem-solving principles to design and trial new products.
- Support strategic initiatives including export control, IP management, and chemical safety compliance.
- Carry out structured, repetitive practical processes requiring a high level of attention to detail and commitment to quality.
- Travel on occasion to customers and trade shows as required

What You’ll Bring

- A degree or higher in Chemistry
- Experience in a technical role, ideally within materials science or a related field.
- Lean/Six Sigma Green Belt or Design for Six Sigma qualification.
- PRINCE2 Foundation or equivalent project management training.
- Advanced data analysis skills including DOE and process capability assessment.

Who You Are

- Customer-focused with a proactive, solution-driven mindset.
- Organised, confident, and able to manage multiple projects with urgency and precision.
- A strong communicator with the ability to influence across technical and commercial teams.
- Passionate about innovation, sustainability, and continuous improvement.

At James Cropper, we combine over 180 years of heritage with a bold vision for the future. You’ll be part of a team that values creativity, collaboration, and technical excellence—working on projects that make a real impact across industries.

If this sounds like you and you have an interest in working for James Cropper please apply today

We reserve the right to close the vacancy earlier should we identify a suitable candidate or receive a sufficient volume of applications.

The Company

James Cropper are global market leaders in advanced materials and paper products. Led by the Cropper family for six generations, we have an international workforce and an operational reach in over 50 countries.
We operate across multiple markets from luxury retail to renewable energy. Renowned globally for service, capability, pioneering and multi award-winning commitment to the highest standards of sustainability.

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