Senior Claims Manager

Senior Claims Manager - Professional Conduct Claims NSW

Sydney NSW, Australia

Posted Monday 1 December 2025 at 1:00 pm

Avant is Australia’s leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.

An opportunity is available for a Senior Claims Manager – Professional Conduct to join our Sydney team, on a full-time, permanent basis. This opportunity will see you support our members through the management of their claims, providing expert advice every step of the way. You will predominantly be managing matters involving hospitals, government, regulatory and complaints bodies, such as the Health Care Complaints Commission and the Medical Council of NSW. This role is also responsible for assisting in the accurate maintenance, entry and reporting of claims data, file management and document production.

This role is a great opportunity for solicitors looking to move away from billable hours or healthcare workers who are looking for better work-life balance and a new career opportunity. If you are a nurse or allied health worker who is looking for a job that offers standard office hours with the ability to work remotely, all while still utilising your hard-earned healthcare knowledge, this job is for you

The key responsibilities include:

- Managing member claims and investigations to support our members;

- Provide guidance, advice and support in the indemnification of claims;

- Proactively formulate a claims management strategy for the member, to achieve the best possible outcome;

- Partner with Solicitors in the support of our members claim as required; and

- Contribute to Avant’s provision of claims services including special projects, writing articles and presentations.

To be successful in this role you will have:

- Tertiary qualifications in legal, health or business is desirable;

- Previous demonstrated experience in insurance claims management is desirable;

- A strong understanding of current health and insurance legislation;

- A strong focus on time management and work management;

- Excellent communication and relationship building skills;

- Proven ability to work in an electronic document management system; and

- Strong relationship building and negotiation skills.

Why work at Avant?

- At Avant, our people are the centre of everything we do for our members. We offer a range of benefits and opportunities to enable you to make a difference, learn, and grow in your career.

- We value our people by offering an inclusive workplace with a diverse range of benefits, flexible working options, career development, and internal mobility opportunities. Our flexible working arrangements are designed to enable genuine work-life balance.

- Your development is our priority and we have a variety of learning and development programs that will support you in your career.

- We offer support to our people via Employee Assistance Program (EAP), Health and Wellbeing programs, Tertiary Education Sponsorship and Support.

- We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.

Avant now represents 90,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers. As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.

For further information please contact Lisa Craddock, Talent Acquisition Business Partner on lisa.craddock@avant.org.au.

Equal Opportunity Employer Avant supports doctors so they can serve Australia's diverse communities. Having diversity in our workforce brings valuable perspectives and strengthens our ability to support healthcare professionals. We therefore welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally diverse communities, LGBTQIA+ individuals, people with disabilities, and those with caring responsibilities. Our inclusive workplace is somewhere everyone can succeed.

Ready to join us? If you're passionate about supporting Australia's healthcare professionals, we'd love to hear from you. If you require any adjustments during the recruitment process, please don't hesitate to contact us at careers@avant.org.au

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