Customs Manager

Search by keyword (Marketing, Technology etc.) Brighter Futures Start Here We are an inclusive team who power two of the most iconic and loved brands, Kmart and Target. We have more than 50,000 passionate individuals across our stores, distribution centres, and offices around the globe. With our brands touching the lives of almost two million customers every week, you’ll feel the impact of the work you’ll do every day. As a leader in the retail market, we’re optimistic about our future and yours. We’re changing at a rapid rate, giving you challenging work that you’ll be proud of. We’re excited to share that our team will be moving to our new Chadstone office in early 2026 This will be a space that brings us together — inspiring creativity, collaboration, and connection as we embark on this exciting new chapter. Join the team We’re looking for a Customs Manager to lead our customs and biosecurity operations as part of our International Supply Chain team. In this role, you’ll oversee a high‑performing team responsible for ensuring accurate, compliant and timely import and export clearances — supporting our ability to deliver great products to customers every day. You’ll play a key role in maintaining strong regulatory relationships, driving efficiency, and fostering a positive, engaged and high‑performing team culture. What you’ll be doing - Leads a team of Compilers and Classifiers to deliver accurate, compliant customs lodgements across air and sea freight. - Manages daily workflow, allocates tasks and ensures clearance timelines and KPIs are consistently met. - Oversees tariff classification, valuation, document accuracy and end‑to‑end compliance with the Customs Act, ABF, DAFF and related regulatory requirements. - Acts as the escalation point for complex entries, biosecurity holds and technical queries. - Ensures >99% clearance before ETA and accurate classification ahead of freight forwarder due dates. - Identifies process improvements to reduce delays, improve data integrity and support operational efficiency. - Maintains strong working relationships with ABF, DAFF and internal stakeholders across DC, Inventory, Merchandising and Finance. - Supports a strong team culture through coaching, development, goal setting and ongoing performance feedback. To be successful in this role you’ll have You’re a detail‑focused leader who thrives in a fast‑paced, compliance‑driven environment. You bring strong technical customs expertise along with the ability to influence, problem‑solve and guide a team to achieve high standards. - A current Customs Broker Licence and DAFF accreditation. - 5–7 years’ experience in customs, including working with ABF, DAFF and other regulatory agencies. - Experience supervising licensed brokers or customs coordinators. - Strong knowledge of tariff classification, valuation, FTA rules and biosecurity requirements. - Experience using systems such as Expedient, Microstrategy and Microsoft Office. - Excellent communication and stakeholder management skills. - A proactive, adaptable approach and a commitment to continuous improvement. Benefits we’ll offer you - Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy. - A team member discount card that gives you a discount at Kmart, Target, Officeworks and Bunnings. - Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers - We want you to feel rewarded for your commitment and hard work that's why eligible team members get the opportunity to participate in a bonus program. - We offer inclusive parental leave, and ongoing support offered through our partnership with Circle In for team members of all backgrounds and family circumstances. - A dynamic learning and support program. - Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor. - A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes. - Great career opportunities across the broader Wesfarmers Group. We celebrate the rich diversity of the communities in which we operate. We are committed to creating inclusive and safe environments where all our team members can contribute and succeed. We believe that all team members should feel valued, respected and safe, and strive to ensure our recruitment process is accessible and welcoming, with applications encouraged from all candidates. We encourage you to tell us about any workplace adjustments that you would like, by emailing kmartgroupcareers@kmart.com.au. If you would like to explore a career with Kmart and this sounds like the perfect role for you – apply now #J-18808-Ljbffr