Current jobs related to Cruise Reservations Consultant - Sydney, New South Wales - Helloworld Group

  • Cruise Reservations Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Helloworld Group Full time

    179 Normanby Road, Southbank VIC 3205, Australia Helloworld Travel currently employs people across Australia, New Zealand, Fiji and Greece. Through this talented group of people, the company supports an extensive network of travel agencies.Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in retail, wholesale, shared...

  • Travel Industry Cruise Reservation Expert

    2 weeks ago

    Sydney, New South Wales, Australia Helloworld Group Full time

    About UsWe are a leading travel company with a passion for delivering exceptional customer experiences.Our team of experts works together to ensure that our customers have unforgettable travel experiences.Job RoleAs a Cruise Reservations Consultant, you will play a vital role in helping us achieve our goals.You will handle customer inquiries, provide expert...

  • Cruise Consultant Sales Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Helloworld Group Full time

    Company OverviewHelloworld Group is a dynamic travel company that supports an extensive network of travel agencies across Australia, New Zealand, Fiji, and Greece.The company's goal is to make sure our customer's travel journeys are memorable.Job DescriptionAs a Cruise Reservations Consultant, you will be the face and voice of Helloworld Group, assisting...

  • Wholesale Cruise Booking Professional

    2 weeks ago

    Sydney, New South Wales, Australia Helloworld Group Full time

    Job SummaryWe are seeking a highly skilled Cruise Reservations Consultant to join our team.This is an exciting opportunity to work with a leading travel company and contribute to our mission of delivering exceptional customer experiences.Key ResponsibilitiesConfirming bookings and providing expert advice to customers and agents.Developing and implementing...

  • Cruise Product Specialist

    2 weeks ago

    Sydney, New South Wales, Australia beBee Careers Full time

    Customer Service SupervisorManage and motivate a team of travel consultants to achieve sales targets and deliver exceptional customer service as a Team Leader. Provide expert knowledge of cruise products and services to clients, ensuring they receive the best possible advice and recommendations.

  • Actuary Reserving Consultant

    2 weeks ago

    Sydney, New South Wales, Australia BERKSHIRE HATHAWAY SPEC INS Full time

    Berkshire Hathaway Specialty Insurance (BHSI) is a leading global insurer offering a range of commercial property, casualty and specialty insurance coverages. We are seeking a highly skilled Reserving Analyst to join our Actuarial team focusing on Reserving for Australia and New Zealand.The Australasian region of BHSI has experienced rapid growth since its...

  • Actuarial Reserving Expert

    2 weeks ago

    Sydney, New South Wales, Australia BERKSHIRE HATHAWAY SPEC INS Full time

    Berkshire Hathaway Specialty Insurance (BHSI) is a global insurance leader offering a range of commercial property, casualty and specialty insurance coverages. We are seeking a highly skilled Sr Actuarial Analyst to join our Actuarial team focusing on Reserving for Australia and New Zealand.The Australasian region of BHSI has experienced rapid growth since...

  • Travel Consultant

    1 week ago

    Sydney, New South Wales, Australia beBee Careers Full time

    Travel Consultant Role SummaryThe Travel Consultant role involves working with customers to plan and book their dream itineraries, leveraging extensive travel knowledge and experience. This includes flights, accommodation, cruises, tours, insurance, and more.To succeed in this position, candidates must possess excellent communication skills, be organized,...

  • Travel Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Travel Trade Recruitment Full time

    Senior Travel Consultant (Full Time | Part Time Opportunities Available)Location: Hills District | Hours: Monday to Friday (No Weekends)Are you an experienced Travel Consultant with a passion for creating unforgettable experiences and bespoke itineraries?We're on the lookout for a Senior Travel Consultant to join an award-winning dynamic team.In this role,...

  • Travel Industry Sales Professional

    2 weeks ago

    Sydney, New South Wales, Australia Helloworld Group Full time

    Additional ConsiderationsAs a Helloworld Travel employee, you will have the opportunity to work with a talented team of people who support an extensive network of travel agencies. You may be required to travel interstate and overseas, along with attending famil trips, therefore meaning you will require a valid passport and driver's license. Please note that...

Cruise Reservations Consultant

4 weeks ago

Sydney, New South Wales, Australia Helloworld Group Full time
179 Normanby Road, Southbank VIC 3205, Australia

Helloworld Travel currently employs people across Australia, New Zealand, Fiji and Greece. Through this talented group of people, the company supports an extensive network of travel agencies.

Working at Helloworld Travel is dynamic, fast-paced and rewarding. Whether you work in retail, wholesale, shared services, tour operations, logistics, our DMC brands, or air tickets consolidation, you will be supporting a business whose goal is to make sure our customer's travel journeys are memorable.

Position Overview

As one of our Cruise Reservations Consultant's, you will be the face and voice of the brand, to assist agents and customers with booking requests.

You will confirm bookings, look for up-sell opportunities, problem solve and maintain accurate notes and booking details of passengers.

Your outstanding communication skills and customer service excellence will ensure that agent and customers trust the brand that you represent and continue to do business with us.

Key Responsibilites

- Supporting and handling telephone enquiries efficiently and accurately.
- Meeting KPI's in regards to service Levels, abandoned call rates etc.
- Meeting and exceeding monthly sales targets.
- Supporting Call Centre Operations departments as required.
- Maximizing sales opportunities by upselling & cross-selling.
- Actioning all relevant email inboxes daily (e.g. sales, reservations, etc.)
- Providing feedback & suggestions to streamline processes to improve the business
- Maintaining accurate and up to date notes on all bookings to ensure that anyone can understand the action that has been taken on the booking/quote and what action needs to be taken
- Acting as a brand ambassador by consistently delivering customer dialogue that personifies the brand values
- Maintaining accurate and comprehensive product information in order to deliver and generate sales
- Staying abreast of competitor activity and cruise industry, including other relevant information
- Assisting with group bookings when required
- All other duties as reasonably required by management

About you:

Working in the wholesale cruise business, you will have a keen interest in cruise with experience in all the cruise line reservations systems.

The role requires selling across all channels and making bookings, as well as proactively generating leads, repeat business and referrals. The consultant supports the brand's sales operations to achieve the company's growth targets.

The ideal candidate will bring the following:

- Cruise background/understanding is essential
- Travel industry experience is essential
- Experience with all cruise line reservations systems
- Travel Industry wholesale or retail background
- Superior customer service and communication skills
- Adaptable and able to use initiative

Helloworld Travel Employee Benefits

What do we offer Helloworld Travel employees?

- Staff discounts on travel
- Opportunities for discounted family travel
- Regular Staff and Industry Events
- Career progression and support
- Learning and Upskilling opportunities

Other Considerations:

Helloworld Travel is an equal employment opportunity employer and does not tolerate workplace discrimination, bullying or harassment.

You may be required to travel interstate and overseas, along with attending famil trips, therefore meaning you will require a valid passport and driver's license.

Please note that the successful applicant will be required to undergo a police check as part of our recruitment process

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a Cruise Reservations Consultant?
- Do you have customer service experience?
- What's your expected annual base salary?

#J-18808-Ljbffr