Regional Operations Manager

- Permanent Full-time Opportunity | Sydney Metro
- Empower Teams. Optimise Performance. Champion Innovation
- Operational Excellence Starts With You—Join BaptistCare

Are you passionate about operational excellence and inspired by a mission to help people live well with dignity and purpose? At BaptistCare, our values guide everything we do. As Regional Operations Manager, you’ll lead high-performing teams, drive results, ensuring we deliver exceptional care—all while making a real difference in people’s lives.

About the Opportunity

As our Regional Operations Manager, you’ll be at the forefront of delivering high-quality, compliant, and financially sustainable aged care services across a portfolio of sites. You’ll lead a talented team, championing best practice and innovation in every aspect of our operations. Your strategic mindset and commercial acumen will be key as you drive performance, optimise budgets, and identify new opportunities for growth and efficiency.

This is a role for someone who thrives on complexity and is passionate about making a measurable impact. You will collaborate with senior leaders and business partners, translating national strategy into operational plans that deliver real results. Your ability to analyse data, manage risk, and implement continuous improvement will ensure our services not only meet but exceed expectations.

About You

We’re looking for a proven leader with significant experience in residential aged care or complex health services, and a deep understanding of regulatory and funding environments. You’ll bring strong financial skills, a track record of driving operational performance, and the confidence to lead geographically dispersed teams.

To be considered, you will have:

- Tertiary qualifications in health, aged care, business, or a related discipline.
- Significant senior leadership experience in residential aged care or complex health/human services.
- Deep understanding of the aged care regulatory environment, standards, and funding systems.
- Proven ability to lead geographically dispersed teams in complex operational settings.
- Strong financial acumen and experience in budget management.

- Current Australian driver’s licence and capacity to travel.

- Commitment to BaptistCare’s values and mission.

- Postgraduate qualifications in business, leadership, or management.
- Experience in mission-driven, not-for-profit, or values-based organisations.

About Us

We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together with Baptcare (VIC, TAS, SA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre.

Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. The closing date is subject to change without notice.

Successful candidates will be subject to a variety of background checks including a national criminal history check, reference checks and, if applicable, WWCC, NDIS worker screening check and a pre-employment medical.

BaptistCare – Transforming lives by expressing the love of Christ.

Recruitment Agencies: Please note, this position is being managed directly by our internal Talent Acquisition team. We respectfully request that recruitment agencies refrain from contacting any employees directly as all communications must go through the Talent Acquisition. Unsolicited candidate profiles or CVs from recruitment agencies will not be accepted. Thank you.

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