Senior Solutions Engineer

Location

Sydney, Australia

Employment Type

Full time

Location Type

Hybrid

Department

Customer

Location : Sydney, Australia (Hybrid - 3 Days In Office)

About Us

At Relevance AI, our mission is to empower anyone to delegate work to the AI workforce.

We’re building a new type of automation platform, for anyone to create and use AI agents that can replicate human quality work, decision making and collaboration.

We are scaling fast to meet unprecedented customer demand and we need exceptional talent to help us grow. If you’re ready to be part of a trailblazing company at the cutting edge of AI, this is the place for you.

The Role

We are open to individuals across varied experience levels in pre/ post-sales roles. As an AI Agent Solutions Engineer at Relevance AI, your role will be critical in helping our Enterprise customers leverage AI agents to solve core business problems.

Using our low-code/ no-code platform, you will get the opportunity to co-design, architect and develop production-grade AI agents at Enterprise scale. You will also be an evangelist and enabler of our technology, driving technical success and product adoption.

This is an exciting opportunity for someone passionate about agentic AI, creative problem-solving, and working directly with customers to transform their businesses with intelligent automation.

This role is part of our continuous growth. We practice always-on hiring as we scale the Solutions Engineering team, and we regularly add exceptional talent to join our expanding team.

Your impact

Your work will involve both engineering excellence and close customer collaboration, bridging product strategy with real-world impact. Key responsibilities include:

- Engaging with customer stakeholders—technical and executive—to identify high-impact automation opportunities and guide AI agent adoption across pre- and post-sales phases.

- Delivering compelling, tailored presentations and demonstrations that showcase the business value and operational impact of AI agents.

- Conducting in-depth discovery sessions to assess and understand customer requirements as well as their deepest pain points.

- Designing and developing tailored AI agents that solve real business problems, ensuring operational fit, scalability, and measurable value.

- Lead customer enablement through hands-on training, onboarding, and ongoing support to drive self-sufficiency on the Relevance AI platform.

- Act as a strategic partner, influencing product direction through customer insights while identifying opportunities for deeper integration and growth.

What We’re Looking For

- Highly accomplished experience in solutions engineering/ architecture, technical consulting, forward-deployed engineering or similar roles at the intersection between customers and product.

- Engineering mindset and strong technical foundations. You will need to be comfortable working with APIs. Experience with Python/ Gen AI/ LLMs is highly valued.

- Ability to translate business needs into technical solutions and communicate complex concepts to non-technical stakeholders.

- Experience building demo environments and productionising use-cases on low-code SaaS platforms and/or AI solutions.

- Proven customer-facing skills with a track record of driving technical value and success with Enterprise customers in fast paced environments.

- Passion for AI and its real-world applications, with a customer-first mindset and a drive for continuous learning.

Why Join Us?

- Work at the forefront of AI with a nimble team that is constantly pushing boundaries. We encourage and celebrate ideas that drive our mission forward.

- We're guided by our five values: truth-seeking, be empathetic, put the customer first, iterate extremely fast, and build memories.

- We’ve set high standards in our high-trust environment—we hire exceptional people to do great work. In return, we reward our people with competitive salaries, unparalleled professional growth and career-defining opportunities.

- Relevance AI is well-funded by leading investors, including Insights Partners, Peak XV, King River Capital.

- As an early team member, you’ll play a key role in shaping our future—including our culture, ways of working, and even the benefits we offer. We’re laying the foundations now, and your ideas can help define what comes next.

Benefits

- 4 Weeks Annual Leave – Take time to recharge with 20 days of paid vacation

- ESOP – Employee Stock Ownership Plan so you can grow with the company

- AI Productivity Benefit – Get up to $1200 USD/year to spend on AI tools, courses, and learning resources that help you work smarter and grow your skills

- Parental Leave – We offer 12 weeks of paid parental leave for all eligible new parents, and an additional 6 weeks for the birthing parent

- Milestone Merch – Celebrate your work anniversaries with customised Relevance AI swag

- Team Meals – Enjoy free Friday lunches, Uber Eats dinners, and regular catered office lunches

- ???? Quarterly Team Events – Build stronger connections through fun, meaningful team bonding experiences every quarter

- Social Clubs – Share your hobbies and interests by joining or starting a club with your teammates. A few clubs we already have are hiking, chess, and board game nights. We also have a social committee you can join—new ideas are always welcome

- Snacks & Drinks Galore – Stay energised with a wide selection of snacks and a fully stocked fridge of drinks in the office

- Community Events – As the home of the AI workforce, we regularly host events featuring thought leaders, industry partners, and the wider community—right at our office, so you can join straight after work

- Sonder EAP – Access 24/7 mental health and wellbeing support through Sonder, our Employee Assistance Program

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