Scrum Master

## **PRIMARY DETAIL****The Role**We are seeking an experienced Scrum Master to work closely with cross-functional teams within the Student 360 program (S360) and stakeholders to drive and facilitate Agile practices, ensuring the teams understand and adhere to Agile and Scrum principles and practices to deliver high-value student facing solutions efficiently and effectively.The Scrum Master role within S360 will work closely with Program/Project Managers, Product Owners, stakeholders, and team members, engaging in daily interactions to maintain a clear vision, ensure transparency, and foster a high-performing, collaborative environment focused on innovation and user outcomes. The Scrum Master will also coach program/project teams, proactively identify and remove obstacles, help the teams to optimise their workflow, and drive collaboration and continuous improvement. **The Program**Digital Transformation is one of the six fundamental commitments of the Macquarie University Operating Plan: to embrace emerging technologies to better connect, engage, and collaborate. The core focus of the University’s digital transformation strategy is enabling the objectives of Students First through five key focus areas, seeking to drive excellent experiences and outcomes in every dimension of students’ interactions with the University.The Student 360 Program delivers a student CRM (Salesforce) platform that will realise our ambitions for end-to-end student engagement and service delivery, and allow the University to:* Provide a unified, 360-degree view of each student that will enhance our ability to engage with them (including privacy protections and controls).* Support the transformation of business processes, providing identification of opportunities for improved services to students and support service delivery.* Enable context-specific services and personalisation to successfully support students throughout their journey.* Provide a contemporary technology platform that can evolve with the changing needs and aspirations of the University and to truly connect with our students as individuals.* Gain insights and analytics across the whole student journey, to provide better metrics and inform improvements of University services and experience.* Replace and decommission legacy systems.**About You**You will be a self-starting individual with excellent work organisation, time management skills and ability to work under pressure. You will have strong analytical skills, an eye for detail and be able to effectively communicate with clients and stakeholders at all levels.You will enjoy working in a dynamic environment, applying a methodical and consultative approach in your work, and be motivated to deliver work outputs that are of a consistently high quality. Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.**Why work at Macquarie**We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Our prime location, we are walking distance from Macquarie University Metro Station and Macquarie Shopping Centre. Not only are we close, take a look at our benefits on offer: * 17% Superannuation* Subsidised onsite parking options* Flexible working options* Training and professional development* Onsite childcare facilities* Discounted health insurance (Medibank)* Onsite vacation care* Employee Assistance Program* Subsidised membership at the Sport & Aquatic Centre* Onsite GP, imaging & physio clinics**To Apply**To be considered for this position, please apply online and attach your resume and a separate cover letter that outlines how you meet the selection criteria below:* Certified Scrum Master (CSM) or Professional Scrum Master (PSM).* Minimum 5 years’ experience as a Scrum Master in an IT or software development environment.* Experience working within a complex, enterprise environment and across multiple projects within a program of work.* Demonstrated experience and knowledge of Scrum and Agile frameworks including ceremonies, roles, and artefacts of Scrum.* Extensive experience with Jira for tracking sprints, backlogs, and team velocity.* The ability to prepare and present actionable reports to support transparency and data-driven decision-making within the Agile environment.* Expertise in guiding discussions, resolving conflicts, and fostering collaboration within cross-functional teams.* Experience in coaching teams and stakeholders in Agile best practices and driving a culture of continuous improvement.* Excellent interpersonal and communications skills (written and verbal) with demonstrated ability to build and maintain effective relationships with team members and internal/external stakeholders.* Excellent problem-solving skills, high attention to detail and the ability to work well under pressure.* Highly organised with strong planning and multi-tasking skills to manage competing demands.* Ability to present to a wide range of audiences.* Previous experience delivering a CRM platform implementation, specifically Salesforce is Highly Desirable.*Please note that this position requires a criminal record check.*If you're already part of the Macquarie Group (MQ University, U@MQ, MQ Health, MGSM), you'll need to apply through your employee Workday account. To apply for this job: and go to the Careers App > Find Jobs.**Applications Close:**15/12/2025 11:59 PM **A Place Where You Belong** At Macquarie, we believe diversity makes us stronger, inclusion drives our success, and belonging inspires us to do our best work. We are proud to foster a community where different backgrounds, identities, and experiences are valued, and where our people are empowered to thrive through supportive leadership, shared responsibility, and a deep commitment to genuine care and respect for our community. Find out more about our vision for a truly inclusive workplace in our .**Flexible Work** At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in flexible work to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, visit our page.* 142,838 to $150,860 (HEW Level 9) plus 17% employer’s superannuation contribution and annual leave loading* Full time, fixed-term role at Macquarie University, Wallumattagal Campus, North Ryde, until 31 December 2026* Work with a strong collaborative IT team, hybrid working arrangement #J-18808-Ljbffr