ITC House Manager

Wandiyali is a Newcastle-based Aboriginal and Torres Strait Islander community Organisation. Our services operate throughout Newcastle, Lake Macquarie, Hunter Region and Port Stephens.

The aim of Wandiyali and its services is to ‘Keep our Culture Strong’. We do this by focusing our services on children, families, strength, Culture, and community.

Are you looking for a meaningful career that makes a difference in the world within a growing Organisation and not just a job?

Are you passionate about supporting children and their families to thrive? Are you looking for a workplace with a collaborative and supportive culture that encourages a balance of office and home-based working, and practices work-life balance to promote wellbeing for all team members?

Then this may be the job for you

Job Description

The Opportunity

The House Manager is responsible for overseeing the day-to-day operations of an Intensive Therapeutic Care (ITC) residence. They ensure a safe, nurturing, and therapeutic environment for children and young people in care, while also providing leadership and support to the care team.

The PSP ITC House Manager has the following key accountabilities:

- Operational Management

- Case Planning and Coordination

- Creating Therapeutic Environment

- Crisis Management and Safety

- Communication and Collaboration

- Documentation and Reporting

Benefits

As a Wandiyali PSP ITC House Manager, you will benefit from additional career development support including,

You will be supported to maintain family connections and well‑being through,

- 12 weeks induction.

- Ongoing training and opportunities for career advancement.

- 5 weeks of annual leave.

- Option to take 1 day of accrued time off leave per month, and

- Time off in lieu arrangements

- After the initial induction period, work from home options may be agreed.

You will also have the option to reduce tax and cost of living expenses through,

- Salary Packaging of up to $15,900 each FBT year

- Meal and Entertainment Salary Sacrifice of up to $2,650 each FBT year

- Employee Benefits programs providing discounts on a large variety of consumer services and products.

How to Apply

For this position please attach:

• A cover letter introducing yourself, and the below:

- A commitment to the Vision, Mission, and Values of our Organisation.

- Cultural confidence and ability to demonstrate knowledge and experience working with Aboriginal and Torres Strait Islander people in the community.

- Qualifications: Certificate IV in Youth Work, Community Services, or related field, along with current First Aid and CPR certification, valid Working with Children Check (WWCC), and National Police Check.

- Experience in operation management within the child protection, out‑of‑home care, or intensive therapeutic care sectors, including:

- In‑depth understanding of, and adherence to, relevant legislation (including the Children and Young Persons (Care and Protection) Act), OCG child safety standards, WHS legislation, and organizational policies, with the ability to guide team members in implementing these standards.

- Providing direct support to children and young people, including those with complex needs.

- Ability to engage and work collaboratively with family and significant others.

- Strong advocacy skills with the ability to promote the rights and best interests of children and young people.

Closing date: Tuesday 11th of November 2025

Please note applications may close earlier than the stated date, if a suitable applicant is found.

- Proven knowledge and experience working with Aboriginal and Torres Strait Islander people in the community.

- Qualifications: Certificate IV in Youth Work, Community Services, or related field, along with current First Aid and CPR certification, valid Working with Children Check (WWCC), and National Police Check.

- Understanding and application of the Children and Young Persons (Care and Protection) Act 1998 and related legislation.

- Knowledge and application of the Aboriginal Placement Principles.

- Knowledge of trauma‑informed care principles and therapeutic approaches for children and young people.

- Demonstrated experience working with children and young people in care, particularly those with complex trauma and behavioural issues.

- Experience in implementing therapeutic interventions and trauma‑informed practices is highly desirable.

- Ability to build and maintain positive relationships with children, young people, families, and professionals.

- Teamwork skills and ability to collaborate effectively with multidisciplinary teams.

- Organisational skills and attention to detail in documentation and reporting.

- Strong advocacy skills with the ability to promote the rights and best interests of children and young people.

- Experience providing direct support to children and young people, including those with complex needs.

- Ability to engage and work collaboratively with families and significant others.

- Understanding of safety protocols and procedures in crisis situations.

- Strong negotiation and conflict resolution skills.

- Ability to engage in reflective practice and contribute to continuous improvement processes.

- Commitment to upholding child safety, rights, and quality care principles as outlined by the OCG.

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