Customer Care Supervisor

Apply now Job no: 498639
Work type: Permanent Full Time
Location: Sydney
Categories: Customer Service

Your opportunity

We’re looking for a passionate people leader to join our Customer Care Centre (CCC) team, the heart of Westfield Customer Support. As the Customer Care Supervisor, you’ll lead and inspire a team of specialists who deliver exceptional service to our customers every day. You’ll play a key role in creating a positive team culture, supporting operations, and helping us deliver seamless experiences that make every Westfield visit special.

Day-to-day you will be responsible for:

- Leading, coaching, and motivating your team to deliver high-quality service and meet key performance targets.

- Providing ongoing feedback and development opportunities to build capability, engagement, and confidence.

- Monitoring daily operations and performance metrics to ensure service excellence and continuous improvement.

- Managing escalations and supporting your team during busy periods to maintain smooth operations.

- Working closely with the wider CCC leadership team to share insights, drive outcomes, and celebrate wins together.

- Championing safety, wellbeing, and inclusion across the workplace.

This role is permanent, full-time, working Tuesday to Saturday.

What sets you apart

You’re a people‑first leader who knows how to bring out the best in others. With experience in a contact centre, retail, or customer service environment, you understand what it takes to keep things running smoothly while maintaining a great team atmosphere. You’re confident, proactive, and love solving problems, especially when it means creating a better experience for customers and your team.

You will be:

- A natural People Leader – someone who thrives on coaching, mentoring, and supporting others to succeed.

- Operationally savvy – comfortable using data and insights to make decisions and drive improvement.

- A strong Communicator – clear, confident, and approachable when engaging with people at all levels.

- Customer-focused and collaborative – always looking for ways to enhance the experience for both customers and your team.

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro‑rated for part‑time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.

Applications close: 7 November 2025 (unless filled prior).

Lead, inspire, and deliver great experiences—join our Westfield Customer Care team as a Customer Care Supervisor

We acknowledge the Traditional Owners and communities of the lands on which our business operates. We pay our respect to Aboriginal and Torres Strait Islander cultures and to their Elders past and present. We recognise the unique role of Māori as Tangata Whenua of Aotearoa/New Zealand.

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