Sales and Credit Quality Coach

Overview

Business Development & Sales, Lending / Leasing / Retail Banking

Our Sales and Credit Quality team plays a pivotal role in cultivating a highly skilled, confident, and high-performing sales team. Through dedicated coaching, mentoring, and training, we ensure our Home Loan Lending Specialists are equipped to deliver exceptional outcomes for our clients.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone—no matter what role—contributes ideas and drives outcomes.

What role will you play?

You will develop and implement training programs designed to onboard and upskill the team in both sales and credit capability building, while you also observe, coach and provide meaningful feedback to enhance their overall performance. Regularly reviewing key data points and monitoring team performance you will identify trends and training requirements, ensuring alignment with business objectives.

You will also be responsible for proactively identifying process improvement opportunities by recognising gaps and implementing effective solutions to address them. You will collaborate closely with managers to assess business needs, evaluate employees’ post-training performance, and gather feedback to refine and enhance training programs. Additionally, you will foster team engagement by equipping employees with the tools and knowledge they need to excel in their roles, to drive both individual and collective success.

What you offer

- Strong and effective coaching and training skills

- Experience in facilitation, designing training materials and programs, and building capability across sales teams

- Ability to identify and surface process improvement opportunities to management and support the implementation of effective solutions

- Action-oriented decision-making skills and strong stakeholder engagement and management skills

- Ability to manage deadlines and competing priorities

- Prior phone-based sales experience, ideally within Financial Services

We love hearing from anyone inspired to build a better future with us. If you’re excited about the role or working at Macquarie, we encourage you to apply.

What we offer

- Wellbeing and family leave options, including paid leave where applicable

- Additional service bonus leave days

- Paid parental leave and transition leave for caregivers

- Volunteer leave and donation matching

- Gender affirmation leave (paid) and related support

- Employee Assistance Program and wellbeing benefits

- Salary packaging options

- Learning and development opportunities, including reimbursement for professional membership or subscriptions

- Hybrid and flexible working arrangements, dependent on role

- Reimbursement for work-from-home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential—whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

#J-18808-Ljbffr