Sr. Support Analyst, Corporate IT Support, Information Technology

Job Description
/n Position Description /n As a Sr. Support Analyst you’ll be responsible for production support for Corporate Applications, working actively with other team members within the Corporate IT support group. /n /n The role will be based on HK/AU and will report to the Sr. Support Manager, Corporate IT. /n /n Key Areas of Responsibilities /n /n
- /n Provide support across Corporate IT departments. /n
- /n Understanding of issue’s criticality and on-time escalation management, Incident Management communication to Stakeholders within the operational vertical. /n
- /n Acting on production incidents, managing service requests and collaborating with other IT teams for resolutions. /n
- /n Diagnose and resolve day-to-day system and application issues. /n
- /n Prepare and perform change releases as part of Change Management. /n
- /n Develop some basic scripts (SQL or Linux) to monitor the systems health. /n
- /n Manage weekend events like software releases, BCP testing rehearsals etc. /n
- /n Provide on-call support after office hours. /n
- /n Provide weekend support from office or from home over VPN. /n
- /n Build, Test and Deployment Automation of existing Manual deployment, and integration of components of HR functionality, Finance, Treasury and Compliance. /n /n /n Requirements /n /n
- /n Bachelor's degree or above in Computer Science, Software Engineering or IT related area. /n
- /n 6
- 10 years of experience in application support. /n
- /n Scripting knowledge i.e. Shell or Unix Scripting. /n
- /n Hands-on experience in supporting and managing various applications using Solace, MQ, Java based applications. /n
- /n Hands-on experience of Unix/Linux OS, Relational Databases, SQL. /n
- /n Experience in production support like Issue communication / incident management / change management. /n
- /n Strong problem-solving and analytical skills, attention to Root Cause Analysis and focus on long term solutions. /n
- /n Capable of meeting tight deadlines and working under pressure/multi-tasking. /n
- /n Strong sense of personal responsibility and discipline. /n
- /n Good team player. Capable of working in a fast paced and dynamic environment. /n
- /n Strong desire to learn new technologies and adopt and propose best practices. /n
- /n Flexible enough in working in shift whenever needed. /n
- /n Knowledge and experience of compliance domain, Client onboarding, Trade surveillance and monitoring. /n
- /n Knowledge and experience of Finance and Treasury systems like Oracle EPM, BI, sSAP FICO interfaces. /n
- /n Knowledge of ITIL processes. /n
- /n Experience as DevOps (CI/CD/CT) / Support Engineer will be added advantage. /n
- /n Exposure to GitHub, Jenkins, Docker & Kubernetes. /n
- /n Exposure of testing automation (Selenium etc.). /n
- /n Exposure to software engineering tools/applications (like Confluence, Jira, Jenkins, Git). /n
- /n Excellent command in both written and spoken English. /n
- /n Strong command in both written and spoken Mandarin will be an advantage. /n /n /n /n Stay informed on CITIC CLSA Job Opportunities /n Not the right fit? You can create a job alert to receive our latest job openings that meet your interest. /n /n