Centre Manager

Apply now Job no: 498640
Work type: Permanent Full Time
Location: Gold Coast
Categories: Centre and Retail Management

We are hiring a Centre Manager to lead our team at Westfield Helensvale. This key leadership role is all about championing a customer‑first mindset to drive the centre’s success.

As Centre Manager, you’ll report directly to the Regional Manager, Centre Experience – QLD, and take full ownership of delivering outstanding operational performance, service excellence, and commercial outcomes. You’ll lead a passionate team committed to engaging with customers, retailers, and the local community, leveraging insights from customer feedback tools to inform and evolve the centre’s strategic direction.

Whether you're an experienced Centre Manager or a seasoned Retail Manager ready to step into your first centre leadership role, we’d love to hear from you. To thrive in this position, you’ll need a strong background in managing shopping centres or large‑scale venues, with a proven ability to deliver operational excellence and drive commercial growth. You’ll oversee the centre’s daily operations while inspiring and empowering your team to create exceptional customer experiences.

Your key accountabilities will include:

- Lead, coach, and develop a multidisciplinary team at Westfield Helensvale, fostering a culture where team members are well‑trained, motivated, and empowered to consistently deliver outstanding customer experiences.

- Drive the financial and commercial success of the centre by achieving strong outcomes across the P&L and capital planning processes.

- Ensure adherence to health, safety, and compliance standards for both the internal team and contracted partners.

- Collaborate with the asset team to align on strategic goals and priorities for the centre.

What will set you apart from the rest?

You will have a successful track record of driving operational excellence and achieving outstanding results by effectively engaging and influencing stakeholders.

You will have:

- Strong commercial acumen paired with a genuine passion for enhancing the customer experience.

- A demonstrated ability to develop and maintain strong relationships with a wide range of stakeholders, delivering consistent operational and financial outcomes.

- Excellent communication skills and the ability to engage effectively with diverse audiences.

- A passion for driving change and a proven track record in leading successful change management initiatives.

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage.

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro‑rated for part‑time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.

Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information. Any email communication regarding an employment opportunity with us will come from a scentregroup.com email address. If you receive any suspicious emails regarding employment with Scentre Group, please forward them to: [emailprotected].

We acknowledge the Traditional Owners and communities of the lands on which our business operates.
We pay our respect to Aboriginal and Torres Strait Islander cultures and to their Elders past and present.
We recognise the unique role of Māori as Tangata Whenua of Aotearoa/New Zeland.

Advertised: 06 Nov 2025 E. Australia Standard Time
Applications close: 19 Nov 2025 E. Australia Standard Time

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