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Sales Admin Customer Support

4 months ago

Sydney, Australia Optus Full time

**Sales Admin Customer Support**:
**Date**:05-Apr-2023

**Location**: Sydney (Macquarie Park HQ), Australia

**Company**:Singtel Group

**As we move into the next generation, Optus will continue to invest in our people, our communities, our networks, and a sustainable future to help build a better and more connected future for Australians.**

We are excited to share we are opening first company owned Optus Business Centre located out of our Macquarie Park Campus and we are looking for enthusiastic and motivated individuals to join our sales team.

**Purpose of the Role...**

The Sales Admin Customer Support representative is a dedicated resource to our sales team and acts as the first point of contact once the sale is closed. You are the primary lead for this team, you process these efficiently and tackle any critical customer concerns with an innovation mindset

**Key Responsibilities**:

- Relentlessly improving current processes to ensure they're aligned and meeting business requirements
- Identifying key operational and financial concerns within the team and take action to resolve it whilst promoting adherence to quality control guidelines
- Actively drive operational standard methodology within environment by training people on the accurate processes and providing on the fly feedback to operations managers on issues seen within sales team including WH&S and compliance.
- Provide reports on KPI of Quality Control & Compliance metrics

**You Will Bring**:

- Sales experience in retail or OBC environment
- Proven use of initiative, planning, decision making and problem-solving skills
- Solid understanding of consultant and specialist roles
- Excellent interpersonal skills cultivating your ability to train, mentor and develop your peers

**So, why Optus?**

At Optus, we don’t sit back and let the future happen to us - we’re out there making it By growing into new technology and relentlessly improving every day, we’re crafting a better tomorrow for all Australians. We believe in the strength of a vibrant, diverse, and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and build strong connections with our customers.

Optus is a place where we let you innovate. We're a highly collaborative workplace, and offer a range of perks such as:

- A highly competitive salary package, incentives, and bonus structure
- Access to a wide range of benefits and discounts, including retail partner discounts, discounts on Optus products & services, and access to health & wellbeing services
- Clear and encouraged career development pathways across the wider business

Curious about our culture? Go behind the scenes with our people by searching **#OptusLife** on LinkedIn.
- As a provider of essential services across Australia, Optus has a critical role in the community through keeping our customers connected to the people they love and the things that matter. It is also our priority to ensure we provide our amazing people and our customers with a healthy and safe workplace environment. In light of the significant risks posed by COVID-19, Optus expects all workers to be fully vaccinated against COVID-19 by 1st December 2021 and will require vaccination for certain roles as well as access to Optus workplaces. Please speak to us if you have any questions about this policy or how it impacts you, including any concerns you might have about meeting this requirement._

We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.