Controls and Quality Business Partner

7 months ago

Sydney, Australia Bupa Full time

At Bupa, our purpose is to help people live longer, healthier, happier lives and making a better world. This is at the core of who we are, making us a healthcare provider that strives to deliver meaningful change.

**The opportunity**

A rare opportunity has arisen for a **Controls and Quality Business Partner** to join our esteemed Health Insurance (HI) team, driven by internal career advancements. As a Controls and Quality Business Partner, you'll play a pivotal role in delivering first-line HI Assurance methodology, overseeing controls and providing assurance to uphold the highest standards in health insurance.
- This is a permanent, full-time role and may be based at our Adelaide, Brisbane, Melbourne or Sydney offices with flexible hybrid work arrangements available. Quarterly interstate planned travel is required with this role._

**How will I help?**

Reporting to the Head of Controls and Quality, you’ll support the HI business division in the effective and efficient delivery of the control requirements relating to governance, risk, clinical, quality, health & safety and compliance frameworks which are consistent with Bupa A&NZ frameworks.

Leading a small team, together you’ll undertake control assessment field work supporting with process reviews, control design and documentation; control reviews including for design and operating effectiveness; supporting control and quality improvement initiatives; development and implementation of analytics and reporting; and supporting incident management, issue management processes and change initiatives.

In addition, you’ll add value by educating stakeholders, delivering training arising from control assurance, quality and audit findings. You’ll act as process change leader to ensure the integrity of the quality system is maintained as the organisation grows and changes, including the review of existing, and the creation of new documentation.

**What do I need?**

The role demands deep commercial knowledge, with practical experience in implementing risk and control frameworks and initiatives, preferably gained within a financial/regulated setting. You’ll be passionate about controls, quality, and continuous improvement, are curious with a sense of structure and strong prioritisation skills. With your keen attention to detail, you excel as a proficient report writer and thrive in the challenge of crafting and delivering captivating presentations.

You’ll thrive when working as part of a team, creating positive relationships as a trusted and respected leader. You’re experienced in cultivating and empowering direct reports to excel, creating a culture of challenge, reflection and change.

Whilst not essential, qualifications in risk and associated disciplines will be treated favourably.

**Why work at Bupa?**

We keep our people smiling by helping them improve their lives in and outside of the office. We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work. We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, reduced private health cover, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance subsidies) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage.

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