Disability Support Coordinator

8 months ago

Granville, Australia Glow Healthcare Full time

The NDIS Workforce Capability Framework describes this role as part of Additional Capabilities for services funded under the NDIS and applies to NDIS Support Coordinators.

The Support Coordinator Support coordinators play an important part in safeguarding a participant's well-being. Support coordinators will often be the first to become aware of any concerns about the quality and safety of a participant's supports and services. Support coordinators will assist participants in 'optimising' their plan, ensuring they get the most out of funded supports.

The Role: (Casual to Permanent Full-Time)

Main Duties & Responsibilities:
The Support Coordinator will:

- Connect participants with relevant services and supports
- Help participants negotiate your service agreements
- Set up appointment bookings
- Help participants understand and make the most of their NDIS plan
- Manage challenges in your support environment, such as access to education, health or justice services
- Reduce barriers that are preventing participants from implementing or using your NDIS plan as intended
- Help build capacity
- Provide support to strengthen a participant's ability to design and build their support, emphasising linking a broader support system across the delivery of a complex service environment.
- focus on supporting participants to direct their lives, not just their services, e.g. crisis and resilience development
- Assist participants in connecting with NDIS supports, negotiating solutions with multiple stakeholders, and building their capacity and resilience.
- Assist participants in developing knowledge, experience and connections with their community and broader support systems.
- Work with the participant to assist them in understanding plan funding and its purpose.
- Identify and understand participant confidence and skills assist participants in deciding what they want from services.
- Develop and design support solutions to meet participant outcomes.
- Assist the participant in identifying and considering support options and linking the participant to the broader systems of support.
- Where practical, create a support and action plan to facilitate participant plan implementation.
- Assist in resolving crisis points and developing capacity and resilience within the participant's network.
- Coach the participant through challenges.
- Assist participants in preparing for the review and reporting of their achieved outcomes.

Model and reinforce values in organisational culture and practice

Support Coordinators will:

- model and reinforce values in organisational culture and practice
- reflect and uphold the NDIS principles and values in behaviour and working.
- ensure that workers understand and demonstrate good practice based on NDIS principles, as described in the NDIS Workforce Capability Framework
- support and reinforce a work culture that promotes mutual respect and zero tolerance of any behaviour or circumstance that does not uphold participant rights
- engage with and learn from people with lived experience as colleagues, experts and advisers.
- look for opportunities to recruit and develop people with lived experience and diverse identities and cultural backgrounds, representative of the communities being supported
- ensure National Child Safe Standards are known and upheld
- Support and reinforce a culture that is interested in, responsive to and supportive of diversity and inclusion.

Promote quality through consistent good practice

Support Coordinators will:

- provide opportunities for workers to receive and provide feedback, refine skills and knowledge, and think about how their values, biases, assumptions and attitudes influence their practice.
- provide workers with current best practice examples, models, tools, practice leadership and coaching and resources relevant to participant needs, culture and circumstances
- encourage workers to monitor and report meaningful participant outcomes and understand pre-and co-requisite conditions required to achieve positive outcomes.
- ensure that workers know about and can access resources and advice they need to support participants, such as specialists and mainstream supports relevant to cultural, religious and social identity needs and preferences.

Support health and manage risk

Support Coordinators will:

- identify participants (individuals and cohorts), situations, or circumstances that are vulnerable to heightened risk and support workers to understand and manage risks appropriately
- support and encourage workers to identify and report early and current indicators of discrimination, exploitation, neglect, abuse or violence
- ensure that workers understand their role and responsibilities in supporting participants to keep themselves safe and healthy, including accessing routine health screenings and preventative health care
- ensure that workers understand the principles behind the use of restrictive practices as a method a registered practitioner may pre

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