Client I.t

**Permanent, Part Time (20 to 32 hours per week)**:

- ** Friendly, supportive and professional team**:

- ** Modern office work space, Mile End**

**About Clinpath Pathology**

Clinpath Pathology is a quality pathology service provider, focusing on professional excellence, reliability, excellent customer service and business integrity. Based at Mile End in a state of the art laboratory Clinpath provides you with the opportunity to become a part of an Australian wide medical testing laboratory network, focused on medical leadership and expert advice. We serve our South Australian medical practitioners, private hospitals and aged care facilities.

We are an equal opportunity employer and offer a dynamic and supportive work environment where the contribution of people with different skill sets, cultures and backgrounds is valued.

**About the Opportunity**

Reporting to the Operations Manager, you will be responsible for the deployment, configuration and maintenance of Sonic Healthcare business systems, which are client facing. Additionally, you will be responsible for managing Client IT requests and will contribute to strengthening customer relationships and overall improvements to customer satisfaction. This role works closely with our Business Development team so you will be working in a small team in a part time permanent position.

**Duties**:

- Provide timely and professional support to our clients including monitor and resolve ERT issues with clients, technical support over the phone and training and guidance to the business;
- Participate in business wide IT projects which have a client facing element; eOrder and Fetch;
- Perform version and functional testing of new product releases;
- Log and manage all support calls via incident management system and create KPI reports as required; and
- Provide other administration support as required.

**Applicants should possess the following**:

- Reasonable experience with the following technologies are needed or desired:

- Windows Desktops in AD environments
- Windows Server
- Good network troubleshooting skills
- iOS, Smartphone, Tablet, PC or Mac experience
- Previous experience with Practice Management Systems such as Best Practice, Medical Director and Genie preferred but not essential
- Strong computer literacy and analytical skills;
- Strong customer service skills;
- Excellent troubleshooting skills and attention to detail;
- Ability to interpret instructions and provide feedback to ensure systems, procedures and processes are maintained at the highest standard;
- A high degree of flexibility and the ability to prioritise for the benefit of the business, better patient care, and excellent service;
- Ability to work with mínimal supervision as well as the ability to work in a team environment;
- Ability to negotiate suitable outcomes amongst conflicting requirements;
- Excellent verbal and written communication skills;
- Current driver's license;
- Previous experience within the Healthcare industry (preferred); and
- You will be required to receive the COVID 19 vaccination (including booster) in order to perform this role and provide copy of certificate.

**Why join us?**

Clinpath Pathology offer a wide range of employee benefits:

- Stable, reputable organisation (part of the global Sonic Healthcare)
- Paid Parental Leave options
- Employee Rewards Program
- Annual employee service awards
- Ongoing training and development
- The opportunity to participate in the Clinpath Development Program
- Employee Assistance Program (EAP)
- Novated Leasing
- Study leave for approved courses
- On-site Physiotherapist
- Employee Referral Program
- Free annual flu vaccination
- Corporate gym membership discount
- Charitable and social events including annual Christmas Party, Pizza days and morning teas
- Work life balance and flexible working arrangements

**How to apply?**

**Applications close: Close of business 9**th** February 2024**

Applications Close: 09 Feb 2024