Technical Support Tier 2 Specialist Iii

4 months ago

Melbourne, Australia Tesla Full time

What to Expect

What You’ll Do
- Responsibilities
- Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems
- Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system
- Determine if a technical solution can be resolved via phone or if service or further diagnostics is needed
- Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary
- Accurately record issues and data into CRM database
- This role may require a shifted workweek and support grows

What You’ll Bring
- Requirements
- Minimum 2 year of relevant work experience, preferably with an electrical or engineering background
- Excellent written and oral English communications skills
- Excellent customer service skills
- Ability to prioritize effectively and handle shifting priorities
- Experience with CRM systems and MS Office Suite
- Energy industry experience or background in technical support or call center environment preferred
- Understanding of distributed generation and/or energy storage systems preferred
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn about new and innovative technologies
- Willingness to assist and teach others on the team
- Establish and maintain positive, cooperative, working relationships
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goals

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