Service Connector

Flexible Part-Time 0.5 EFT role, North East Metro Melbourne
- Not for profit with competitive salary including salary packaging
- Collaborative, and highly supportive team environment

**About Access Health and Community**

With a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver excellent health and community services for all. We have a dedicated and experienced team of over 300 employees and 200 volunteers operating across 18 locations. Our people are the centre of everything we do, making a contribution to the wellbeing of the community, making a difference to those that need it most.

**About the role**

If you want flexibility, a great culture, inspiring teams and a supportive working environment as a **Service **Connector** - read on This role is part of the new Care finder program, which provides support for vulnerable older people to interact with My Aged Care, access aged care services and access other relevant supports in the community.

The role is a 0.5EFT part-time position (5-days per fortnight) with flexible days (Mon
- Fri). You will work autonomously but have the support of a professional multi-disciplinary team to provide intensive assistance to help older people who experience engagement barriers within North Eastern Metro Melbourne.

This role will assist people to understand and access aged care and connect them with other support services within the community; importantly supporting people who are unable to navigate the system for themselves; and specifically target seniors who need intensive support who may fall through the cracks.

**What you will be doing**
- Assertive Outreach
- Engagement and rapport building with potential clients and local intermediaries
- Support people to interact with My Aged Care so they can be screened for eligibility
- Support to explain and guide people through the assessment process
- Support to help people to find the aged care supports and services they need and connect with other relevant supports in the community
- High level check-in with clients on a periodic basis and follow up support following service commencement

**What you will bring**

**_Key Selection Criteria_**
- Experience in assertive outreach and engaging with people who are often reluctant to access support services
- Experience in supporting clients to understand and navigate service systems
- Demonstrated knowledge of trauma informed practice and cultural safety and evidence-based approaches to improving wellbeing
- Experience with building and maintaining effective working relationships internally and with external organisations, networks and community groups
- Experience in working with clients to identify and support referrals to relevant services
- Degree in social work or other relevant qualification
- Drivers Licence essential

**Attributes**
- An ability to work sensitively with people of diverse cultures, abilities, ages, sexualities and gender identities
- Team player
- Commitment to continuous quality improvement and health promotion principles
- Strong communication and interpersonal skills
- Proficiency in spoken languages other than English especially Arabic, Farsi, Cantonese, Mandarin and Vietnamese (desirable)
- Effective time management and prioritisation skills
- Demonstrated behaviours consistent with Access Health and Community values

***Access Health and Community Culture & Benefits**

**The reasons why people love working at Access Health and Community**:
Not only will you benefit from a rewarding and challenging career; you will thrive in our collaborative and supportive culture where you will make a positive difference each day giving back to those that need it most.

**Enjoy the extensive Access Health and Community range of benefits that are on offer;**
- A truly supportive and valued based culture and engaged workforce
- A culture of trust and empowerment for people to grow and thrive
- Commitment to a work-life balance with flexible working conditions
- An authentic focus on staff wellbeing and health
- Employee Assistance Program (EAP)
- Generous salary packaging opportunities (up to $15,990 per annum + meals/entertainment expenses)
- A commitment to ongoing professional Development and career growth
- Paid parental leave and opportunity to purchase additional leave
- Annual leave Loading

**Access Health and Community have an authentic commitment to the health and wellbeing of our staff**:
**_Wellbeing Connector Program _**

A network of 20 peer supporters called Wellbeing Connectors that are there to talk with their colleagues about mental health

**_Personal Resilience Plans_**

Every staff member at AccessHC have the opportunity to complete a Personal Resilience Plan with the support of his or her manager. These plans are a proactive approach to addressing and navigating workplace stress

**_ Wellbeing Information Sessions_**

Access to recorded Wellbeing Sessi