Partnership Coordinator

2 months ago

Sydney, Australia NSW Government -Department of Customer Service Full time

**Partnership Coordinator**
- ** $95,136 - $112,164 plus superannuation**:

- ** Permanent and Temporary (full time) opportunity**:

- ** SNSW Grade7/8**

**Do you want to**
- join an inclusive and collaborative team working on **world-leading initiatives**, that prizes innovation?
- create change for good and?**make a differenc**e?to the lives of 8 million people in NSW?
- work in a supportive and?**flexible hybrid-environmen**t?with endless opportunities to grow?

**Yes? Then this role is for you**

Partnerships, Projects and Insights (PPI) is a growing team with an exciting future ahead.? Over the past few years, we have helped the lives of people in NSW through initiatives such as Digital Identity & Verifiable Credentials, Vouchers, Grant and Rebate Programs, and have some great initiatives in the pipeline.? Due to this exciting growth PPI is looking for Partnership Coordinators to join our team.?

As a Partnership Coordinator at Service NSW, you will be the voice between our Partner Agencies and Service NSW and ultimately define what success looks like. You will work with a passionate and high performing team of Partnership Managers, who are relationship building pros

Each day is never the same, as you engage with our Partner Agencies, with you providing top notch support and ultimately getting the best customer outcomes for all.?

**Your day to day**
- As the Partnership Coordinator you will support collaborative internal and external partnerships
- Provide admin assistance for meetings and focus groups
- Assist in the prep of briefings, submissions and presentations
- Undertake research, identify and analyse opportunities to drive the delivery of customer centric solutions
- Be a continuous improvement champion, looking for ways to improve reporting and other initiatives

**About you**

**Strong experience in building stakeholder relationships. **You are a collaborator and influencer with good interpersonal communications skills and know how to build long lasting relationships. You thrive in a collaborative fast-paced environment, working together to figure out the best experience for all.

**Outstanding communication skills**. You have amazing written communication skills and do not shy away from having to draft key documents for our Partnership Managers. Your attention to detail is next level. You also have top notch verbal communications skills and can drive conversations into outcomes.

**Customer-oriented and proud**. You are motivated by, and take ownership of, delivering valuable outcomes to your customer.

**Continuous improvement forever** You are a lifelong learner, always driven to improve processes and outcomes. You value closed feedback loops, and the concepts of iteration and incremental improvement.

**Why work for us?**

**There are lots of reasons why a role with us is rewarding - working with us gives you**:

- The opportunity for **meaningful work that matter**s to all of us in NSW
- We have a **hybrid work model** (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
- Flexible leave so you can recharge and**?make time for what counts**:

- Much more than just a job, you can **build a career here**:

- Access to **health and well-being programs** including Fitness Passport

**We can’t wait to meet you**

**About us**

Projects, Partnerships and Insights (PPI) team is like nothing else in government. We are a diverse and vibrant team of talented project professionals, business analysts and partnership managers working together to develop impactful experiences that improve the lives of our 8+ million customers. We believe that working for Service NSW is not just a job, but a purpose. Joining Service NSW will provide a way for you to service all the people and businesses in NSW and ensure no one is left behind.

We improve the lives of our customers by providing easy, trusted, inclusive and world-leading digital government services. Some of the products and services we’ve worked on in the last 12 months include:

- Voucher programs such as Dine and Discover, Back to School, Stay NSW, Before & After School Care and Parent Vouchers
- Careers NSW
- Service NSW Mobile App
- Digital Identity & Verifiable Credentials
- Grants and rebates for disaster impacted communities
- Digitisation of licences

Future Vision for Digital Identity

Salary Grade 7/8, with the base salary for this role starting at $95136 base plus superannuation

**Closing Date: Wednesday 29th March 2023 at 9:59am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices a

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