Assistant Regional Operations Manager

3 weeks ago

Parramatta, Australia Defence Housing Australia Full time

**Job no**: 493273
**Work type**: Full Time
**Location**: Parramatta
**Classification**: DHA Level 6

**About your team**

The Service Delivery Group is responsible for meeting DHA’s delivery objectives in the provision of quality housing services including provisioning, stock management, housing allocation, living-in accommodation and repairs, maintenance and tenancy services.

**Your contribution**

As the Assistant Regional Operations Manager, you will lead, motivate and provide clear direction, as well as manage the daily program of the work of your team, focusing on staff performance and ensuring that resources are used effectively and efficiently to achieve business outcomes. You will ensure adherence to business procedures and processes, manage the workflow, resolve complex issues and manage the region’s portfolio of service residences.

**Skills you need to succeed in the role**:

- Contribute to business goals by ensuring operational and financial performance targets are met, including workforce planning, asset management, contractual requirements, key performance indicators (KPIs) and project management outcomes for the Regional Office.
- Lead a team of Property Managers to deliver high quality customer service outcomes to all stakeholders.
- Manage complex maintenance issues, enquiries and complaints in accordance with policy and legislative guidelines.
- Provide accurate advice to internal and external stakeholders and actively develop and maintain working relationships across the organisation that are effective and collaborative.

**You will stand out if you have**:

- Property management experience within the residential property industry and a proven ability to deliver business objectives.

**Benefits for working at DHA include**:

- 15.4% superannuation
- Work-life balance
- support career development opportunities
- Generous leave entitlements including 15 days personal leave and 20 days annual leave annually*

For more detail on what we offer, visit the DHA website.

This is a **Non-ongoing** Engagement will be for a period of 12 months.

**How to apply**

**Eligibility**

Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen, meeting the required medical standards, and obtaining and maintaining a security clearance at the required level.

**Order of merit**

Any merit pools established from this merit-based process will be valid for 18 months from the date of advertising. This merit pool may be used throughout this period to fill similar positions in the event positions become vacant.

**RecruitAbility**:
The RecruitAbility scheme applies to this vacancy. For more information on the RecruitAbility scheme please visit the APSC’s page on RecruitAbility.

**Inclusion and Diversity**:
**Applications Close**: AEST 11:55pm Thursday 4 April 2024

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