Education Counsellor
4 months ago
In this role, you will be required to perform the below tasks:
- The position will also be involved in events, exhibitions and promotions.
- Provide counselling services and information on Australian and related to customers (students/ parents).
- Provide accurate, efficient and quality service that exceeds customer’s expectation
- Attend to students’ queries quickly and professionally
- Attend to students’ complaints tactfully and professionally
- Maintain a high degree of response towards customers
- Develop a good rapport between students and clients
- To ensure a good conversion of students for clients
- To provide local support services e.g. school visits, appointments, etc.
- Maintain friendly & professional relationships with all stake holders including universities & students
- Ensure that the contact details of the clients are accurate and updated when there’s changes
- To maintain a good student database for follow up
- To ensure targets or KPIs set are achieved or exceeded.
- Supporting the Student Visa team in any other ad-hoc activities/tasks as and when required.
What you'll need to succeed
- At least 1 year of Customer Service/ Sales/ Administration experience desired
- Strong Microsoft Package skills - Microsoft Word and Excel
- Fluent in both English and Vietnamese
What you'll get in return
- 9am - 5.30pm hours - fully working from office
- Friendly, supportive team
What you need to do now
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Pay: $50,000.00 - $70,000.00 per year
Schedule:
- 8 hour shift
Supplementary Pay:
- Commission
- Overtime pay
Work Location: In person
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