Customer Service Officer Full Time Gregory Hills

3 weeks ago

Gregory Hills, Australia The Australian Health Company Pty Ltd Full time

**READY FOR ANYTHING**

At The Australian Health Company we live and work by our purpose to assist as many NDIS clients as we can to enjoy the important things in life. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We put heart into everything we do which guides us to create amazing things for our clients, our people and our communities.

**Job description**:
**The Role**

You will be responsible for managing our NDIS Short term Accommodation bookings and all inbound enquiries. You will be provided with the resources required to kickstart the role with comprehensive training and ongoing support.

**Key Responsibilities**:

- End to end management of NDIS Short term accommodation bookings.
- Ensuring efficient, safe and high quality of client support and services.
- Build and maintain a viable and stable customer base.
- Assessing client needs, recommending and explaining the relevant NDIS services offered by The Australian Health Company (AHC).
- Manage all client and stakeholder calls and enquiries that come through in a timely manner with a sense of urgency.
- Liaise with our stakeholders with the utmost of professionalism.
- Manage all services and bookings from start to finish.

**Skills and Experience**:

- Must be able to work autonomously
- Have a passion for helping our people and our community
- Knowledge of NDIS practice Standards and funding models practice approach, developing and implementation of tailored-care plans regarded but not essential
- High Level consultation skills with people living with disability, or chronic conditions, whilst demonstrating awareness of the key issues faced by people with disabilities or chronic conditions and the importance of choice and control regarding the support they receive
- Excellent written and verbal communication skills
- Impeccable time management and multi-tasking abilities
- Experience liaising with support coordinators, support workers, participants and plan managers
- Solid computer literacy and capacity to use cloud based software is essential

**Company Benefits**
- Free coffee, tea and snacks are available all day in our offices
- 2 week mandatory shutdown period at the end of the year to relax and unwind
- 10 additional paid days off per year on top of your annual leave as Netflix and chill days
- Enhanced career growth opportunities through ongoing professional development and training
- Free onsite parking

**Job Types**: Full-time, Permanent

**Salary**: From $60,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Gregory Hills, NSW 2557: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your pay expectations?

Work Authorisation:

- Australia (required)

Work Location: In person

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