Digital Customer Experience Officer

4 months ago

Melbourne, Australia VLine Full time

Business Unit:
**Digital CX & Ticketing**
- Function:
**Operations**
- Job Code:
**704834**
- Permanent Full Time Position.
- Enjoy work-life balance in a dynamic and inclusive workplace.
- Competitive hourly rate $39.5260 - $44.8705 + super + 17.5% Leave Loading.

Are you passionate about transforming digital interactions and enhancing customer satisfaction? Join V/Line as our Digital Customer Experience Officer and make a meaningful impact on how we connect Victorians through innovative digital solutions.

**About the role**

**_ _**As the **Digital Customer Experience Officer**, you will be a vital part of V/Line’s Digital Customer Experience & Ticketing Team. Your role is to enhance our digital customer experience strategy, ensuring our digital platforms are optimised for satisfaction, accessibility, and engagement.
- Key Accountabilities include:_
- Lead and deliver digital customer experience projects aligned with V/Line’s Digital Customer Experience strategy.
- Support CMS content updates and provide technical support for websites and apps.
- Enhance online accessibility, customer engagement, and satisfaction.
- Utilise web analytics tools to drive informed business decisions.
- Improve SEO to improve customer experience.
- Support digital screen networks for effective customer communication and disruption management.
- Advise on digital marketing and communications best practices.
- Represent V/Line in industry discussions and strategy groups.

**About you**

**_ _**You are a proactive and innovative individual with a passion for enhancing digital experiences. You thrive in collaborative environments and are driven by the challenge of improving customer satisfaction through digital solutions.
- Demonstrated alignment with V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership, and human rights.
- Tertiary qualifications in Business/Marketing, Customer Experience/UX Design, IT/Digital, or a related field.
- Proven experience in digital customer experience projects and CMS technical problem-solving.
- Expertise in web analytics tools, SEO techniques, and agile methodologies.
- Strong teamwork and communication skills, with the ability to contribute effectively to discussions and share information.
- Minimum of three years’ experience in relevant areas as detailed in the position description.

In addition to free Myki travel, we offer:

- **Community impact** - Make a genuine difference. Work in a role that connects Victorians, every day.
- **Huge potential** - We’re transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
- **Dynamic environment** - V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
- **Collaborative team** - You’ll be part of a broader supportive team. Surround yourself with talented, passionate peers.
- **Flexible working** - We support flexible working. Work in a way that supports you to thrive in your role.

Benefits include 4-weeks' annual leave, 17.5% leave loading, 11.5% employer-paid superannuation, and free myki for metro & regional travel.

**How to Apply**

The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.

Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.

**About V/Line**
- V/Line is an equal opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community._
- V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs, education, family and friends, services, tourism and trade._

  • Digital Product Visionary Lead

    6 hours ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    Job Title: Digital Product Visionary LeadAbout Us: Intrepid Experience inspires, creates, shares, and leads the best travel experiences ever – for both people and the planet.We are seeking a visionary leader to drive our digital product strategy, oversee the lifecycle of our digital offerings, and lead initiatives to continually enhance and optimize our...

  • Digital Product Strategy Leader

    3 weeks ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    General Manager Digital ProductWe are seeking a visionary leader to helm our digital product strategy, driving growth and innovation at Intrepid Experience.About the Role:Define and execute a comprehensive digital product roadmap, aligning with business objectives.Oversee the development and launch of new digital products and features.Lead cross-functional...

  • Experience Leader

    6 days ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    1 week ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Leader

    7 months ago

    Melbourne, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Experience Designer

    2 weeks ago

    Melbourne, Australia Exo Digital Full time

    **About Us**: At Exo Digital, we solve digital problems - the challenging, weird, and sometimes invisible kinds of problems. Pushing boundaries to deliver innovative experiences in a fast-moving world is what we do best. **The Role**: Our Consultants work closely with our client partners within our augmentation team, bringing their wide range of expertise...

  • Digital Product Owner

    7 months ago

    Melbourne, Australia Muse Digital Full time

    Hybrid role based in Melbourne - Organisation has been market leaders, year after year - Work closely with designers to produce superior digital experiences We're partnering exclusively with an organisation who have been market leaders within their space, year after year. Due to growth, they're looking to bring on a Senior Digital Product Owner in a newly...

  • Digital Customer Service Officer

    2 weeks ago

    West Melbourne, Australia HAYS Full time

    Customer Service/Digital Concierge Officer | Sunshine location | 20-38hrs p/w | Temp ongoing | ASAP start Your new company Due to growing business needs, this renowned service organisation is seeking an experienced customer service professional to work at their office based in Sunshine in the capacity of a Digital Concierge/Customer Service Officer. Your...

  • Digital Customer Service Officer

    7 months ago

    West Melbourne, Australia HAYS Full time

    Digital Customer Service Officer I Hoppers Crossing | Temp ongoing contract | November start Your new company This long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all licenced...

  • Digital Experience Specialist

    9 months ago

    Melbourne City Centre, Australia Lendlease Full time

    An exciting opportunity has arisen where we require a Digital Experience Specialist to join our ICT team, based in our Melbourne Quarter Lendlease office. The Information Technology function at Lendlease is responsible for providing the technology capability and delivery to enable our business strategy and day-to-day operations. We are a trusted business...

  • Digital Marketing Coordinator

    6 days ago

    Melbourne, Australia The Digital Juice Full time

    **Digital Marketing Coordinator** The Digital Juice is looking for a digital marketing coordinator to help deliver key client and internal projects. You must be based in Melbourne, and able to work from our Sunshine office as required, as well as from home. You’ll be joining a fun, young, inclusive company with a killer work environment. We have a number...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia Benchmark Digital Partners Full time

    Full Time Melbourne, Australia **Innovate with Benchmark Digital as a Customer Service Specialist** Are you ready to innovate in the future? At Benchmark Digital Partners, we innovate the future every day by providing our customers with Environmental, Social & Governance (ESG) best-practice digital transformation software solutions! From our incredible...

  • Customer Service Associate

    7 months ago

    Melbourne, Australia Benchmark Digital Partners Full time

    Full Time Melbourne, Australia **Innovate with Benchmark Digital as a Customer Service Associate** Are you ready to innovate in the future? At Benchmark Digital Partners, we innovate the future every day by providing our customers with Environmental, Social & Governance (ESG) best-practice digital transformation software solutions! From our incredible...

  • Digital Customer Service Officer

    3 days ago

    Melbourne Northern Suburbs, Australia HAYS Full time

    Customer Service/Digital Concierge Officer | Broadmeadows location | 20-38hrs p/w | Temp ongoing | ASAP start Your new company Due to growing business needs, this renowned service organisation is seeking an experienced customer service professional to work at their office based in Broadmeadows in the capacity of a Digital Concierge/Customer Service...

  • Digital Customer Service Officer

    7 months ago

    Melbourne Northern Suburbs, Australia HAYS Full time

    Digital Customer Service Officer I Bundoora & Broadmeadows | Temp ongoing Your new company This long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all licenced drivers and registered...

  • Digital Customer Service Officer

    7 months ago

    Melbourne Eastern Suburbs, Australia HAYS Full time

    Digital Customer Service Officer I Frankston location | Temp ongoing contract | November start Your new company This long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all licenced...

  • Digital Customer Service Officer

    7 months ago

    Melbourne Eastern Suburbs, Australia HAYS Full time

    Digital Customer Service Officer I Heatherton / Ringwood locations | Temp ongoing contract | November start Your new company This long-established public service organisation services millions of Victorians every year. With branches all over Victoria, they are vital in servicing their immediate community and the wider state by ensuring road safety for all...

  • Head of Digital Strategy

    4 days ago

    Melbourne, Australia Just Digital People Full time

    Great salary - Reporting directly into CEO - Best work/life culture in Melbourne My client is an awesome, fully integrated Performance Marketing Agency who is looking for their new Executive Strategy Director! This role will be reporting directly to the owners & CEO of the business. This person will ultimately be responsible for the business's entire...

  • Digital Campaign Coordinator

    2 weeks ago

    Melbourne, Australia Bolster Digital Full time

    The Digital Campaign Coordinator role is an exciting role within Bolster’s Digital Marketing Team. You’ll work closely with our Digital Marketing Lead, Senior Digital Campaign Managers and Digital Campaign Managers to work on exciting paid digital marketing campaigns for some of Australia’s most iconic entertainment and culture clients. The Digital...

  • Digital Marketing Internship

    2 weeks ago

    Melbourne, Australia The Digital Juice Full time

    Looking for experience in a digital marketing agency? **The Digital Juice** is looking for a digital marketing intern to help deliver key projects. Confidence is key in this role! We love people who love to own their role and to think outside the box. You will be reporting to the Head of Growth and other team members. This is a **non-paid work experience...