CRM Specialist

**Position Overview**:

- 2 Year - Fixed Term | Full Time | Salary commensurate with skills and experience +15.4% superannuation
- Sutherland Shire location I Flexible Work practices I Health & Wellbeing Programs
- Pivotal role to support the commercial customer facing teams with C4C roll out

**About the Opportunity**:
The Customer Relationship Management (CRM) Specialist will have a critical role in assuring the correct and continued use of the CRM business processes, SAP Cloud for Customer (C4C) solution and maintaining data quality standards. The role will function as the interface between the Commercial Product and Services and the Information Technology division.

The scope of the role ranges from supplying first level support to users of the CRM process and SAP C4C through to educating new and existing users on best practice, maintaining operating procedures, whilst reporting on benefits realisation.

**About You**:

- 'I am looking for an experienced SAP C4C specialist that can communicate effectively and will lead the CRM roll out and drive outcomes and insights for the customer teams' _- **Cornelia Boonstra - Senior Integrated Business Manager**

**Your Duties and Responsibilities**:

- Foster a culture of business led continuous improvement, working closely with both business and IT to ensure that decision making is led through a business improvement and optimisation lens with alignment to S/4 HANA standard industry practice and business processes.
- Provide support to ANSTO business users to ensure users are following correct Prospect to Customer processes.
- Provide C4C end user support including setting up user access & permissions, troubleshooting software issues and supplying guidance on usage.
- Maintain the C4C solution, including any configurations or remediation of data quality issues to ensure the integrity and value of the end-to-end solution.
- Ensure compliance with ANSTO data retention and access policies.
- Find solutions and enhancements to SAP C4C to improve workflow and efficiency appropriate to address ANSTO’s business needs.
- Prepare or maintain documentation, procedure manuals and training courses, as part of rolling out of new or upgraded functionality and systems.

**About Us**:
**Benefits of Working with Us**:
ANSTO employees are passionate about what they do. We enjoy being part of an organisation making a difference in the lives of Australians.

We support and reward our employees through eligibility for:

- Training, development and mentoring opportunities
- Performance based salary increases
- Work-life balance with generous leave entitlements and flexible conditions

**How to Apply**:
For further technical information relating to this position please refer to the Position Description or contact Cornelia Boonstra on (02) 9717 3706. For all other queries please contact Talent Acquisition on +61 (02) 9717 3359.

To be eligible for appointment, applicants will require a security and pre-employment medical assessment.

**Application closing date: 18 February 2024 at 11:59pm**

**_All applicants must be Australian citizens._