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Service Advisor

4 weeks ago

Tweed Heads, Australia Mazda Full time

**Interested in a Monday - Friday 5 work week. No weekends**:

- ** Are you a natural at customer service**:

- ** Guaranteed weekly base earnings plus healthy commissions and a car on offer**

We are currently recruiting for a **Service Advisor **to join the team at **Southport Mazda.**

**What the role entails**:

- Providing the ultimate customer service experience to our clients face to face
- Building and maintaining positive customer and employee relationships
- Maintaining regular contact with our customers to provide updates
- Communicating with internal department teams to make sure all vehicles are completed and ready on time for our customers as promised
- Handling customer concerns and complaints with prompt solution based outcomes
- Eagerness to learn and grow, while being humble when mistakes are made
- Offering accurate estimates for customers requiring additional work or repairs
- Being a champion of objections - There is always a positive outcome
- Ongoing training and development. If you have the desire to grow we will get you there

**What we are looking for**:

- Proven experience as a Service Advisor highly desired, or
- Experience in Banking, Real Estate or customer facing roles highly desired
- Excellent customer service with well-developed verbal and written communication skills
- A proactive person who presents professionally - Appearance is everything
- Experience in a department where KPIs are used
- Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
- Ability to sell additional work as required - Overcome objections
- A person who enjoys creating memorable customer experiences
- Someone who can work autonomously but thrives when part of a team. Culture is important to us
- Someone who loves a challenge and has a strong focus in customer experiences
- Love a fast paced, yet fun environment. Its never dull here

**Benefits of joining us**:

- Employee Assistance Program (EAP)
- Quarterly and annual awards and recognition for high achievers
- Training Pathway and Growth opportunities provided
- Growth and development opportunities are endless with the ability to follow a career path that allows brand and site changes
- Drive Car option
- Competitive salary with commissions

All Frizelle Sunshine employees must be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.