Practice Manager

**About us**

King Street Psychology Clinic is a multidisciplinary mental health clinic comprising 16 clinical psychologists/clinical registrars, speech pathologists, and a psychiatrist, providing evidence-based mental health treatment for children, adolescents and adults in the inner west of Sydney. The clinic comprises three services: 1. Our General Mental Health Service provides clinical psychology services for children, adolescents, and adults experiencing a range of mental health difficulties and an assessment service for Autism Spectrum Disorders, ADHD, & learning issues. 2. Our Child & Adolescent Gender Service is Australia’s only private clinic specialising in assessment, diagnosis, family support, and gender-related care for child and adolescent gender dysphoria. 3. Our Adult Gender & Sexology Service provides culturally aware and evidence-based therapy for adults.

We are committed to providing a safe, inclusive, and respectful health care environment for our clients, and collaborative and supportive working conditions for our staff. We are seeking an experienced and competent practice manager with a mature, confident, and down-to-earth manner to work closely with the clinic director and other support staff to ensure a high level of operational efficiency and a high standard of service for our clients. Our busy and dynamic practice will provide opportunities to develop your skills in your role.

**End Date: 14.03.2024**

**Requirements**:
**Essential**
- At least 3-5 years of practice management or comparable work experience in a healthcare (or comparable) setting
- Exceptional professionalism
- Exceptional leadership, interpersonal, and client service skills
- Exceptional organisational, planning, time management, multi-tasking, delegation and task communication skills
- Demonstrated strengths in tasks such as scheduling, billing and accounts management, organising workspaces, developing practice procedures.
- Fast learner who is able to work autonomously and flexibly adapt to the needs and best interest of the environment
- Proficiency with Powerdiary/Halaxy and/or other practice management software

**Desirable**
- Experience of working within a psychology or mental health service
- Tertiary degree or diploma in Healthcare Administration, Business
- Strong knowledge of healthcare systems and regulations
- Ideally proficient in Xero bookkeeping software
- Competent with Windows and Mac operating systems

**Responsibilities include but are not limited to**:

- Oversee the day-to-day operations of the clinic
- Create a welcoming and respectful environment for patients, including those who are gender and sexuality diverse
- Help to create a professional and collegial environment for practitioners and support staff
- Manage financial tasks including bookkeeping, budgeting, forecasting, and analysing monthly financial reports
- Manage a team of casual and part-time reception staff
- Assist clinic director in managing staff schedules, recruitment, training, and performance evaluations (increasing autonomy with demonstrated competence)
- Ensure practice compliance with industry standards and legal regulations (e.g., Medicare regulations)
- Maintain a safe and clean working environment by complying with healthcare regulations and standards
- Manage advertising for the clinic/clinic services in coordination with the clinic director and senior psychologists
- Assisting patients with understanding insurance coverage, processing claims, and addressing billing inquiries
- Assist the clinic director in developing and implementing strategies for practice growth and business development
- Support reception team in their duties as needed
- Assist clinic director in practice administration generally
- Preparation of internal memos and communications, coordination and planning of practice meetings and events or promotional activities as instructed by the clinic director

**Days/Hours**

Monday to Friday (8.45am to 5.45pm)_

**Residency Requirements**

Australian / New Zealand Citizens and Permanent Residents only

**Applications**

Please provide a cover letter with your resume which addresses the specific requirements advertised.

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