SAP Successfactors Customer Success Manager

4 months ago

Perth, Australia KPMG Full time

We are excited to announce an opportunity for a motivated and experienced Customer Success Manager to join our dynamic managed services team. This role is pivotal to the establishment and management of our new Managed Services team specialising in Human Capital Management (HCM). If you have a track record of outstanding client service and a passion for technology solutions in the SAP SuccessFactors environment, we encourage you to apply.

Key Responsibilities:

- Lead a talented team, both local and offshore, ensuring delivery of exceptional client service, handling incidents, and coordinating service requests and software updates.
- Strong understanding SAP SuccessFactors functionality to work with SuccessFactors architects to resolve issues and solve problem.
- Foster client relationships to drive business growth and renewal opportunities within your portfolio.
- Guide clients transitioning from SAP SuccessFactors implementation projects to Business As Usual (BAU) and Managed Services, ensuring seamless change.
- Serve as the primary contact for all service management aspects, including governance, planning, financial review, forecasting, and reporting.
- Develop deep knowledge of client businesses to identify opportunities for additional support and continued transformation.
- Act as the central point for client escalations.
- Monitor and manage financials for a portfolio of clients, working in conjunction with KPMG’s technology and advisory teams.
- Push for continuous improvement by participating in QA reviews of our Powered Evolution service offerings.
- Act as a trusted advisor to both Powered Evolution and Managed Services Leadership.

**Experience**:

- Strong grasp of Service Delivery operations, including commercial aspects.
- At least three years of experience as a Customer Success Manager or similar role in the Service Management / Technology sector.
- Demonstrated success in managing or implementing SAP SuccessFactors solutions.
- Experience with Workday is beneficial.

**Additional Information**:
KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

**_ At KPMG every career is different, and we look forward to seeing how you grow with us._

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