Adaptivework / Clarizen Administrator

australia melbourne contract au$650 - au$800 per dayOur client is a community focused Federal Government Agency. They have an exciting opportunity available for an AdaptiveWork/Clarizen Administrator to join their team. This role falls into the broader category of a Systems Administrator at an intermediate to senior level, with additional duties of rolling out the tool and performing configuration.

This contract is for 12 months initially. The client offers a 7.5-hour day capped at 230 working days thus this is a good long-term package. The role is based in Richmond or Geelong in Victoria.

**Duties**:

- Provide hands on AdaptiveWork/Clarizen services and administrative support to the Platforms Digital Scheme branch, OCIO division as well other divisions.
- Be the first point of contact for AdaptiveWork/Clarizen and support the resolution of users’ issues.
- Manage and resolve issue tickets efficiently, ensuring timely resolution and maintaining a high standard of service.
- Manage AdaptiveWork/Clarizen access & licenses: add and remove users, create users’ profile and groups.
- Assist project managers and directors with utilising AdaptiveWork/Clarizen for their schedule, risks and issues, reports, resource allocation.
- Construct dashboards with accurate reports & perform regular maintenance.
- Perform configuration tasks to uplift tool performance and its development to match client requirements.
- Comply with security measures and standards relevant to AdaptiveWork/Clarizen administration, to ensure data integrity.
- Uplift users’ skills & contribute to the creation of training materials & training sessions. Provide industry best practice recommendations on how to uplift future use of AdaptiveWork/Clarizen for the client
- Collaborate with cross-functional teams to integrate AdaptiveWork/Clarizen with other systems & tools as seamless data flow and enhanced functionality.

Essential criteria
- Demonstrate expertise in navigating and utilising AdaptiveWork/Clarizen, showcasing a deep understanding of its features and functionalities.
- Proven ability to administer and configure AdaptiveWork/Clarizen settings, workflows, and user permissions to optimise the platform.
- Strong problem solving and troubleshooting skills to address issues, optimise processes, and ensure the smooth functioning of AdaptiveWork/Clarizen for all users.
- Effective communication to liaise between technical and non-technical users, conveying complex concepts in a clear and understandable manner.
- Demonstrates enthusiasm towards continued learning and development.

Desirable criteria
- Demonstrate experience in projects, PMO or business administration.
- Demonstrate good working knowledge of Microsoft and Confluence & Jira.
- Comfortable with new ways of thinking about accessibility and enthusiastic about accessible design & development will be highly regarded.

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