Installation Coordinator
4 weeks ago
Our Company
Everyday Technogym inspires 35 million people to work out utilizing our innovative physical activity solutions. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story with over 2,300 employees in 14 Branches, reaching 100 countries. More than 80,000 wellness centers and 300,000 private homes in the world are equipped with Technogym. Technogym has been the Official Supplier of 8 Olympic Games since 2000.
At Technogym, we reshape the present and future of physical activity every day. To pursue our mission and continue our success, we are looking for team players who are eager to invest their energy into building dreams. If you naturally fit in with our culture by practicing sports and living a healthy lifestyle and are forward-thinking, always proactive, and satisfied only achieving the highest standard, move with us for a better world
About the Role
If you thrive to work in the Services field and you are obsessed with care users' satisfaction, this is the position for you One of Technogym’s key goals is "Satisfying 100% of our customers and end-users". Our Services teams are always trying to improve their service quality to have the best fitness experience anywhere.
We are looking for an Installation Coordinator who will act as a customer advocate by ensuring complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.
**Responsibilities**:
Plan and schedule installations in unison with Customer Service and logistics Team incl. contacting customers
Manage the site installations and contractors with accurate and timely job creation/ closing
Ensure installation and delivery costs are within budget and that issues are resolved in a timely manner
Educate customers in the technical use and care of Technogym equipment
Provide site evaluations for installation in unison with Customer Service
Manage relationships with customers and achieve or maintain the highest customer satisfaction
Manage relationship with 3PL in terms of contracts, KPI, monthly meeting review and SLA improvement, as per Logistic HQ guidelines
**Requirements**:
3-5 years experience in a similar role
Diploma/ Degree in Electronics & communications or similar
Mechanical/ electronic engineering skills
Able to work unsupervised with excellent time-management and organizational skills and high attention to detail
Customer focused and understands the importance of delivering exceptional customer experience
Highly skilled in verbal communication and not afraid to solve issues as they arise
Management of back office operations in support of the regional business as required
Ability to troubleshoot, test, repair, and service technical equipment
Knowledge of IT networking is an advantage
Management of client requests and complaints
Transparency, intellectual openness, and teamwork
Passion for sports, enthusiasm, humility, pro-activity, and ethics complete the desired profile
Technogym is an Equal Opportunity Employer
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true
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