Field Service Technician

3 weeks ago

Heidelberg West, Australia HMPS Full time

**Introduction**:
This role involves delivering a variety of field services to HMPS and Propac customers including servicing, repairs, installations, commissioning, training, and equipment modifications.

**Description**:
**As a Service Technician, you will**:

- Perform routine maintenance and scheduled repairs as per established schedules, primarily on semi auto and fully auto pallet wrappers.
- Attend breakdowns promptly, utilising problem-solving skills to implement effective solutions.
- Communicate transparently and promptly with clients and internal teams.
- Manage time effectively to ensure seamless delivery of customer service.
- Enthusiastically embrace travel opportunities, including local and interstate assignments.
- As your skills develop and grow there is opportunity to undertake new equipment installations with other group equipment.
- As your skills develop and grow there is opportunity to execute enhancements and updates to existing machinery to enhance functionality.

**Skills and Experiences**:
**This role requires**:

- Disconnect/Reconnect Restricted Electrical Licence (or ability to obtain Licence).
- Possess a Mechanical Trade qualification.
- Experience in a field based work with a desire to be in field at customer sites and travelling interstate intermittently.
- Previous experience as field service technician in the packaging industry with demonstrated proficiency in supporting high-speed production machinery is highly desirable.
- Customer-focused mindset, demonstrating the ability to work effectively both independently and collaboratively as part of a team.
- Excellent communication skills, coupled with self-motivation and a results-oriented work approach.
- A valid current driver's license and willingness to travel both locally and interstate is essential for the role.

**About Us**: Since 1980, we've embarked on a journey that has propelled us to the forefront of the engineering industry. Today, we stand tall as a market-leading engineering powerhouse specialising in cutting-edge end-of-line factory automation. Our dedication has led us to become a prominent supplier of automation systems to food and beverage enterprises spanning Australia, New Zealand, and the global stage.

**Our Distinctive Identity**: With a workforce of over 90 skilled individuals and a network of multiple sites across Australia, we've cultivated an environment that thrives on delivering tailor-made, innovative solutions. We take immense pride in creating opportunities for all members of the HMPS Group, fostering growth, development, and success.

Join us as we continue to redefine engineering solutions. Your journey starts here.

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