Aboriginal Service Support Specialist

3 months ago

Penrith, Australia NSW Department of Communities and Justice Full time

Division: Homes NSW- Location: Penrith, NSW, AU, 2750- Req ID: 70219**Aboriginal Service Support Specialist**
- **Temporary Fulltime role available until June 2027**:

- **Industry leading training with ongoing career development and support**:

- **Penrith location with flexible work arrangements**:

- **Salary - Clerk Grade 7/8 - $106,025 - $117,363 plus employer’s contribution to annual leave loading.**
- This position is open to Australian Aboriginal and Torres Strait Islander people only_

**Your role**

As an exceptional Service Support Specialist, you will be working directly with clients with complex needs, local service providers and community networks to ensure a holistic response is provided. The role maintains a focus on client needs and operates within in an environment of program growth and development.

**What you’ll do**
- Work within a team responsible for delivering tailored support to vulnerable Aboriginal individuals and families in targeted locations, under the direction of the Place Manager, within a trauma informed framework.
- Effectively establish trust and work with vulnerable clients to identify and respond flexibly to individual and family needs within defined program guidelines and in partnership with other service providers.
- Continually review individual practice to ensure compliance with program guidelines and identify opportunities for development.
- Work with other team members to identify and respond to local risks and opportunities impacting on the program and/or region.
- Work within an environment of and support continuous improvement.
- Participate in SOW governance and training as required to build and maintain skills and capabilities.
- Build effective stakeholder relationships across services providers and the AHO, and engage in localised networking opportunities to promote SOW.
- Using discretion and good judgement to deal with complex and sensitive issues whilst working effectively with SOW and AHO staff, clients, families and key stakeholders, and using strong negotiation skills with a commitment to build genuine relationships across services providers and the AHO.
- Maintaining an understanding of regional issues that may impact on the program outcomes.
- Working within program guidelines while responding to the varied community and client needs and balancing competing priorities to meet client and program needs.

**What we’re looking for**
- Willingness to travel to SOW sites across NSW
- Self-Motivated and can make balanced decisions
- Ability to work collaboratively with all teams across AHO
- Ability to work autonomously with attention to detail

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander persons, Australia’s First Nations people_._

Where a position is identified, an applicant’s race is a genuine occupational qualification under the exception in Section 14(d) of the _Anti-Discrimination Act 1977_.

There are two alternatives to confirming your Aboriginality, one of which must be uploaded to be considered for the role as follows.

**Either will be accepted**:
Confirmation of Aboriginality form

**Or**

Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

- is of Aboriginal and/or Torres Strait Islander descent, and
- identifies as an Aboriginal and/or Torres Strait Islander person, and
- is accepted as a such by the Aboriginal and/or Torres Strait Islander community

Download the role description.

**What We Offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

**About AHO**

The Aboriginal Housing Office (AHO) is part of the Department of Communities and Justice (DCJ)

The AHO is a statutory authority, established under the Aboriginal Housing Act 1998 (NSW) and plans, administers, and expands the policies, program, and asset base for Aboriginal housing in NSW.

The AHO works in partnership with Aboriginal Community Housing Providers (ACHP) and Aboriginal communities in delivering housing program and developing housing policy and standards. AHO has also strived to build the skills of Aboriginal people in the sector to improve the management of both their properties and their organisations for a better tomorrow for everyone.

**Are you ready to join us?**

**Applications close** **Sunday 27th October 2024 at 11:59 AEDT

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience, and b

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