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Customer Service Consultant

4 months ago


Botany, Australia Recruitment Edge Full time

**Immediate start available**:

- **Secure, long-standing global brand with an impressive history**:

- **Opportunity to proactively use your customer service expertise and make this role your own**:

- **Plenty of variety providing broad internal & external customer service support**:

- **Friendly, supportive team environment - great offices**:

- **To $65K + free parking + free shuttle bus to & from office from Redfern & Green Square stations**:

- **8am to 4pm, M-F. Botany area**

This company is a well established organisation with a reputation as a market leader locally & globally in the development & manufacture of gaming | entertainment machines & technology.

**You will be part of a friendly team, providing broad customer service support in order to deliver a high standard of service to internal and external customers.**

**Some of your responsibilities will include:

- **
- Liaising with sales administrators & customers regarding installation schedules
- Processing of spare parts orders | requirements for domestic & international customers
- Ensuring that parts are ordered and distributed accordingly to meet service technicians schedules
- Assigning, authorising, processing, and tracking the return of all domestic products under warranty
- Controlling & updating warranty periods to ensure claims are invoiced correctly
- Liaising with dispatch team for the timely delivery of orders
- Maintaining the customer database & all spare parts documentation
- Preparing quotes for customers

**Required Skills & Experience**:

- Experience processing product-based customer orders
- Exposure to processing warranty claims an advantage
- Experience using PRONTO or a similar ERP system (e.g. SAP, Oracle etc.)
- Good MS Office skills
- Strong customer service focus
- Experience liaising with service technicians & ordering of spare parts an advantage
- Ideally you will be available to commence on a temporary basis with a view to permanent

**Salary**: $60,000.00 - $65,000.00 per year

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (required)