Participant Support Officer

5 days ago

Newcastle, Australia DFP Recruitment Services Full time

**Job description**:

- **Upcoming Federal Government opportunity in Newcastle**:

- ** Initial 12-month contract with possibility of extension**:

- **$36.27 per hour + super**

Our Client is a Federal Government body that supports Australians and their families by valuing a positive contemporary attitude to disability.

The Participant Support role will provide procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

**Responsibilities may include but are not limited to**:

- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Supporting planning teams by actioning planning tasks that do not require delegation.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the Business systems.
- Strong customer service and communication skills along with excellent attention to detail.
- Ability to manage competing priorities while maintaining high work standards and accuracy.
- Experience in building relationships both with internal and external stakeholders.
- Experience dealing with complex and confronting situations and information would be desirable.
- Previous experience working within health or government departments would be desirable.
- It is highly desirable that applicants have an understanding of or lived experience in the field of disability.

**To Apply**:
In order to be considered applicants are required to hold an
**Australian Citizenship **and if successful will be required undergo a Federal Government Security Process.

If this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or call Amy on (02) 9200 3671 for more information.

Note: You may be required to provide evidence of your COVID-19 vaccination status.

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