Customer Support Officer

3 weeks ago

South Brisbane, Australia Coates Full time

**Platinum Consultant**

**About the role**

The Platinum Consultant is responsible for contacting prospective and existing Coates customers where they provide an exceptional customer experience through building rapport and managing customer concerns.

The key objective is to increase our revenue spend from each customer and give love to our customers through marketing campaigns and providing support to internal sales people.

Working closely with the Customer Support Centre Manager you will be provided with best practice methodologies to achieve your key responsibilities, which include the following:

- Source, qualify and nurture new leads to build our pipeline
- Provide superior customer service with outstanding ability to build rapport and trust
- Follow campaign briefs and nurture the customer journey to achieve desired campaign results
- Achieve your personal campaign KPIs, and support team performance measures

**Skills required for this role**:

- B2B or Outbound experience essential (call centre or sales contact centre)
- Experience working to targets and/or KPIs
- Be an enthusiastic and adaptable team player
- Ability to prioritise tasks and demonstrate resilience

**What you’ll get in return**

As part of our team, you’ll enjoy a range of perks and benefits including:

- Competitive remuneration (because we value great work and believe it should be rewarded)
- Flexible working arrangements to help you balance your work life with your home life
- Training and development to help build your career and equip you for success.
- Purchased extra leave program if you want some more time to do the things you love
- Discounted hire equipment so you can finally finish that home reno job
- Supportive and inclusive team culture that empowers you to do your best work
- Employee Assistance Program (EAP) for professional and confidential counselling and support
- Volunteering opportunities through the Coates Foundation so you can connect to your community

**Why Coates?**

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included. So, we’re proud to be implementing our second Reconciliation Action Plan (RAP) and working to continually improve gender representation and the development of our future female leaders via our annual LEAP program.

Safety always comes first at Coates. Our safety-driven processes and policies aim to ensure all stakeholders go to work and return home safely to their families and communities.

And to deliver on our wider people and planet responsibilities, we’re committed to achieving net-zero greenhouse gas emissions and supporting our national charities and local communities through the Coates Foundation.

**Ready to apply?**

Diversity and inclusion are at the heart of our culture. We’re committed to continually increasing the diversity of our workforce, including leadership levels. We actively encourage all people to apply.

**Coates. **Equipped for you.

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