Data and Reporting Analyst

7 months ago

Hawthorn, Australia Access Health and Community Full time

Newly created Permanent Part-time, 0.6 EFT position
- Not for Profit, salary packaging benefits, flexible days across week
- Collaborative, highly supported team and career development

**About Access Health and Community**

With a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver excellent health and community services for all. We have a dedicated and experienced team of over 300 employees and 200 volunteers operating across 18 locations. Our people are the centre of everything we do, making a contribution to the wellbeing of the community every day through our work, making a difference every day to those that need it most.

**The Opportunity**

The Data and Reporting Analyst will provide technical administrative support in the day-to-day operational reporting of the organisation’s data capturing systems and ensure staff have the key skills and knowledge to manage the reporting and performance requirements, monitor service areas and use of data to improve patient outcomes. AccessHC has several client/patient management databases which records clinical information and client’s treatment progress. Crucial to the role will be clear communication in liaising with key internal and external stakeholders to understand the reporting needs and create/test the data extracts/reports as required. The data analyst will assist in the integration of different data systems to enhance care coordination and planning. This role offers flexibility to work 3 days across the week.

**What you will be doing**
- Key Responsibilities_
- Administer key routine tasks for data integration and export, particularly regular billing and reporting processes
- Use the Help Desk system to track and manage inbound support requests and respond to and resolve tickets in a timely manner
- Respond to and support data requests from users as workload permits to their data and system duties
- When required, triage support requests with the IT team and Power Users
- Assist in the development of consistent, efficient and accurate reports and dashboards supporting various business functions (Power BI)

**What you will bring**
- Tertiary qualification IT or related discipline with experience in working in a data and systems support role in client /patient management preferably within the health sector
- Experience in maintaining reports and databases using statistical software with the ability to design and deliver training programs for staff in using client/patient management systems
- Strong analytical skills, attention to detail, and effective time management, with the ability to solve data issues and multi-task
- Ability to liaise and build collaborative partnerships with both internal and external key stakeholders through effective clear communication
- Experience with at least one of Medical Doctor, Trakcare or Titanium would be favorably received

**Attributes**
- Ability to understand the nuances of business processes and use to building data reports
- Ability to work well under pressure and consistently maintain attention to detail and multi task.
- Demonstrated ability to relate to people from a diverse range of social, cultural and ethnics backgrounds
- Demonstrated ability to work in a team environment
- Commitment to professionalism and excellence and required to work under limited supervision, exercise initiative, meet deadlines, prioritise and schedule work
- Demonstrated behaviours consistent with AccessHC values

**Access Health and Community Culture & Benefits**

At Access Health and Community, we offer more than just a fulfilling career: - we provide an environment where you can thrive in a culture of collaboration and support. Our team members share a common commitment and passion to make a positive impact, and we believe that this shared ethos creates a range of benefits for all who work with us. From opportunities for personal and professional growth to a sense of purpose and belonging, our culture promotes an environment of success and fulfilment. Come join us and experience the rewards of a career where you truly make a difference.

**The position encompasses an extensive range of benefits**:

- A truly supportive and valued based culture and engaged workforce
- A culture of trust and empowerment for people to grow and thrive
- Commitment to a work-life balance with flexible working conditions
- An authentic focus on staff wellbeing and health
- Employee Assistance Program (EAP)
- A commitment to ongoing professional Development and career growth
- Paid parental leave and opportunity to purchase additional leave
- Annual leave Loading
- A truly supportive and valued based culture and engaged workforce
- A culture of trust and empowerment for people to grow and thrive
- Commitment to a work-life balance with flexible working conditions
- Generous salary packaging opportunities(up to $15,990 per annum + $2,650 meals/entertainment expenses

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