Medical Receptionist

**General Purpose of Position**:

- To provide high quality reception and secretarial services to the patients, doctors and staff at the surgery in a caring and supportive manner.
- To communicate effectively with all staff to increase the efficiency of the Practice.
- To maintain confidentiality of all information.
- To provide flexibility in practice staffing arrangements

**Essential Duties and Responsibilities**

In accordance with policies & procedures:

- Answer the telephone in a courteous and professional manner within 5 rings
- Receive and convey messages in writing, verbally and electronically
- Liaise with patients and their families in a compassionate manner
- Liaise with GPs, Allied Health, Practice Staff, Specialist and other Health Professionals and their staff
- Make outside appointments for patients when required
- Book internal appointments
- Recall patients in a professional manner; following recall procedure
- Bill patients and receipt moneys
- Invoice Work Cover
- Manually record Work Cover payments in hard files
- Undertake Banking procedures
- Facilitate patients EFT and Health Fund payments for Spine & Joint Clinic
- Fax documents
- Scan documents
- File documents
- Prepare documents for mail-out
- Open, stamp appropriately and distribute incoming mail
- Type documents as required with a high level of accuracy
- Clean and stock consulting rooms
- Transport sterilisation to appropriate destinations
- Maintain accurate log of specimens for external pickup
- Maintain accurate log of incoming scans
- Participate in ongoing professional development activities
- Contribute equitably to maintaining the cleanliness of the practice
- Maintain practice dress standards
- Doctor and Employee pays every second Thursday
- Any other administrative duties as directed by Practice Manager or Doctors

**Supervisory Responsibilities**

This position has NO supervisory responsibilities

**Essential Qualifications, Education, and/or Experience**
- Excellent interpersonal skills
- Able to communicate effectively with a variety of people
- Able to work independently or as part of a team
- Proficient in use of keyboard

**Desirable Qualifications Education and/or Experience**
- Proficiency in Windows; Word and Excel
- Knowledge of Medical Director and PracSoft
- Understanding of medical terminology

**Authority**

The areas of authority the staff member is required or allowed to exercise are:

- Use judgement in conveying information to relevant authorities
- Operate within the organisation’s policies and procedures and within the scope of the staff member’s professional expertise

**Position Review**

This position will be reviewed in 3 months initially and then on an annual basis.

**Job Type**: Casual

**Salary**: $25.00 - $27.00 per hour

Schedule:

- 10 hour shift
- Day shift
- Monday to Friday
- Rotating roster
- Weekend availability

**Experience**:

- Medical admin: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person