Systems Analyst
6 months ago
Contract Type
Contract
Reference
BH-371128
Industry
IT
Salary
per hour - Min: AUD 110 - Max: AUD 140
**Location**: ACT, NSW, NT, QLD, SA, TAS, VIC, WA.
- **Contract**: 12 months with 2x 12 months extensions.
- **Eligibility**: Australian citizenship required with NV1 or ability to obtain.
- **About the opportunity**:
Seeking to engage two System Analysts for a long-term contract opportunity within a Federal government agency.
- **Duties/requirements**:
- Elicit and validate requirements from both technical and non-technical stakeholders and deliver quality outcomes.
- Create, document and validate business processes.
- Prepare and review solution specifications for system changes to facilitate communication with internal and external stakeholders.
- Facilitate and actively participate in agile events such as backlog refinement, stand-ups, retrospective and sprint planning sessions.
- Investigate and analyse incidents to identify the root cause and ensure the efficient and timely implementation of a solution.
- Contribute to the development and implementation of improvements, and best practice in processes and procedures.
- Drawing sources on knowledge together to inform and expatiate incident and problem resolution.
- Coordinate, liaise with and manage internal & external Sellers, contractors and service providers for incident resolution and problem resolution.
- Arrange, run, document and follow-up major problem reviews (PIRs).
- Ensure there is an integrated approach to the design and implementation of incident management, problem management, event management, access management and request fulfilment.
- Prepare and produce management reporting.
- On an ongoing basis, maintain and upkeep incident management systems.
For more information or for a confidential discussion, please contact Ebony Henderson on **02 6113 7534**, alternatively please APPLY NOW for consideration of this role.
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