Personal Banking Service Consultant

2 weeks ago

Brisbane, Australia Macquarie Group Limited Full time

**Are you passionate about delivering exceptional customer experiences? Bring your passion for customer service to Macquarie and join our high energy, client service team.**

As a Client Service Consultant, you will be working in a fast moving and ever-changing call centre environment. You will be the first point of contact for phone-based enquiries from customers of our retail bank. You will take ownership of customer queries and liaise with multiple teams internally to provide an exceptional experience for our customers, every time.

As a passionate people person, you’ll also bring the following skills and experience:

- Previous customer service experience (ideally in a contact centre environment).
- Professional and engaging communications skills.
- Genuine commitment to delivering exceptional outcomes for clients.
- Strong systems experience and an ability to follow processes.
- The ability to problem-solve.
- A high level of attention to detail.

Our Banking and Financial Services Group recognizes the world is changing, and the way in which we do our work is changing too. If you join our team, you'll be empowered to work in the way that best suits you, whilst delivering for our clients, our business and our people. Whether it’s from home, in an office or a combination of both, our people work where it best suits them in Australia.

Does this sound like you? We have a range of junior positions supporting our Customer Services teams within Leasing, Personal Banking and Wealth. If you’re interested in a junior role to kick start your career with Macquarie please apply.

**About Banking and Financial Services**

Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients.

**Our commitment to Diversity, Equity and Inclusion**

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

**About Macquarie**:
A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 19,200+ employees and offices in 34 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

**Job no**: BFS-972705
- **Work type**: Permanent - Full time
- **Location**: Brisbane, Melbourne, Perth, Sydney
- **Category**: Corporate Banking, Customer Service, Private Banking & Wealth Management, Other
- **Group**: Banking and Financial Services
- **Division**: People, Culture & Client Exp
- **Recruiter**: Bhrizel Del Rosario
- **Opening Date**: 13/4/2023

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