Administration & Counter Services Officer

2 weeks ago


Nowra, Australia Shoalhaven City Council Full time

Salary: $42 - $48 p.a. plus 11% Super
- Casual position
- Join a team that is committed to creating a positive culture.

**About the role**
The Administration & Counter Services Officer position is based at the
**Ulladulla Administration Building**, Ulladulla.
**Casual positions** are rostered between Monday to Friday, and 9:00 am to 5:00 pm.

**Duties**
Reporting directly to the Coordinator - Administration South, the focus of this position is to:

- Provide face to face customer service at the Ulladulla Counter, working in a team environment to provide efficient, responsive, and courteous customer service across a range of Council functions to a diverse range of people.
- Providing guidance and assistance to telephone and front counter enquiries, at all times maintaining a professional and courteous manner.
- Perform cashier functions and associated duties as required.
- Provide administrative and customer service support to internal and external customers of City Development’s Development Services Teams.

**Skills & Experience**
In order to be successful in the position, you will be/ possess:

- Certificate III in Business/Administration (or equivalent)
- Relevant experience in an administrative/business service and/or customer experience environment
- Experience in delivery customer experience excellence (including face to face interactions)
- Class C Driver’s Licence
- Proof of Australian residency or citizenship, or authority to work in Australia (visa)

**About Shoalhaven City Council**
Shoalhaven City Council is a dynamic organisation serving a large and diverse community; limitless opportunity exists for an exciting and rewarding career. The Shoalhaven is located just 2 hours from Sydney and 2.5 hours from Canberra. The Shoalhaven is home to 104,000 people and comprises of 49 unique towns and villages. It is a place of great natural beauty and offers an enviable lifestyle and positive work-life balance.

**Benefits**
We are committed to creating a positive culture and strong team environment, and offer a range of benefits:

- Generous Leave Entitlements
- Long Service Leave After 5 Years
- 9 Day Fortnight for Outdoor Staff
- Flexitime for Indoor Staff
- Remote Working Arrangements
- Fitness Passport
- Novated Lease Arrangements
- Discounted Private Health Insurance
- Training and Development Programs

**How to Apply**

In addition, you will be required to demonstrate how you satisfy the requirements of the position by answering the below questions relevant to the essential criteria as outlined in the job advertisement.
- At Shoalhaven City Council our corporate core values are: Collaboration, Adaptability, Integrity and Respect. Please choose one value and advise how you have enacted this value in a professional setting.
- Please list the relevant qualifications and experience you have in Customer Service including any cash handling experience.
- Please list the relevant qualifications and experience you have in Administration.
- What does working in a team environment mean to you?
- What does customer service mean to you?

**Contact**: Kim Smith - Coordinator - Administration South - 02 4429 8926

**Applications Close**: Sunday, 27 August 2023 (at Midnight)



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