Housekeeping Host

Company Description

NRMA Parks and Resorts is a wholly-owned subsidiary of the member-owned National Roads and Motoring Association (NRMA) - keeping people moving for 100 years. Our expanding portfolio of owned and managed holiday parks currently features 52 properties in iconic tourism locations around Australia. We are passionate about delighting our guests and creating opportunities for them to reconnect while discovering the great outdoors. We offer competitive employment terms and ongoing support from a culturally diverse, inclusive and welcoming team, embracing our company values that are built from our essence as a member-owned, profit-for-purpose organisation.

**Job Description**:
We currently have an opportunity for a highly motivated and customer experience focused Housekeeping Host to join our team. We pride ourselves on excellent guest services and ensuring our guests have the best memorable holiday experience.

As the Housekeeping Host you will be the first point of contact in ensuring the highest possible cleaning standards in our accomodation and public areas for our guests.

**Qualifications**:

- ** Outstanding customer service** skills
- ** Passionate** about everything you do with a drive to be the best you can and drive the team.
- ** Team-oriented** with a "lead from the front" kind of mentality
- ** Great problem-solving skills** and the ability to multitask, supporting your team and guests.
- ** Previous experience** in a similar role, with knowledge of processes and methods of a housekeeping department.
- ** Outgoing bubbly personality**

Additional Information
**Key responsibilities include**:

- To ensure the highest possible standard and presentation of Villas, Cabins and Bungalows at all times.
- To ensure the highest possible standard of room cleanliness inside and outside at all times within the most efficient time.
- To ensure all laundry and linen requirements are of the highest possible standard at all times.
- Service all cabins/rooms as required on a daily basis
- Advise reception of all Villas, Cabins and Bungalows on completion of services.
- Complete washing, drying and folding of all dirty linen, cloths and rags.
- Ensure laundry is kept clean at all times.
- Ensure chemical and storage room is clean at all times.
- Ensure linen storage is neat and tidy at all times.
- Ensure reception has packed bags of linen for hire.
- Assist when necessary to clean amenities and laundry.