Food & Beverage Supervisor

6 months ago

Melbourne, Australia SEA LIFE Full time

Introduction:
***Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Melbourne

We are seeking a full time **Food & Beverage Supervisor** to join the Commercial team at SEA LIFE Melbourne.

**About Us**
Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 140 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Roles & Responsibilities:
**About the Role**

This role will see you leading the Food and Beverage team to drive the café offering at SEA LIFE Melbourne Aquarium. You will work closely with the Commercial Manager to create, implement and drive operational strategies to exceed guest’s expectations and KPI targets.

This includes:

- Create, drive and implement new and innovative products to improve guest satisfaction and provide growth to the department
- Lead the F&B team in its goal of delivering a world-class offering to our guests
- Assist with the hiring, training, scheduling, and supervising of team members. Ensuring all team members are trained in resolving guest concerns, upselling and overall customer service
- Duty management of the attraction on a weekly roster with the other duty managers
- Management of the F&B stocktake and weekly audit to ensure compliance with food hygiene, cleanliness and stock rotation

Qualifications & Experience:
**About You**

To shine in any of our roles, a passion for travel and tourism is essential. Other criteria include:

- 2-3 years experience in within a food and beverage outlet
- 12 months Supervisory experience
- Proven ability to multi-task and work on multiple projects simultaneously is necessary
- Desire to work in a fast-paced environment
- Fun, dynamic and positive approach to your work
- Cash handling experience is a positive

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do - then we want to hear from you Benefits:
**Benefits**
- Corporate benefits including free access to all our attractions worldwide
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
- Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about

Opportunity to get involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
- Being part of a business built on fun

Pay Range: Competitive

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