Hotel Reservations Manager

4 days ago


Rooty Hill, Australia West HQ Full time

**We currently have a rare and exciting opportunity for a Reservations Manager**
**to join our busy team**
- Work closer to home with flexible working hours
- Free secure parking, daily meals and gym membership
- Fun, supportive, and collaborative working environment
- Second hotel coming on site 2025

At Novotel Sydney, West HQ, we offer more than just premier accommodation with luxurious touches. Situated in the middle of Western Sydney, minutes from the M7 Motorway and only 45 minutes from Sydney’s CBD, our location is unparalleled. With 164 rooms, eight multi-purpose event venues and an on-site bar and restaurant, Novotel Sydney, West HQ is one of the best all-encompassing hotels in the country.

**As the Reservations Manager you will**:

- Manage the daily operations of the Reservations team.
- leadership and decision making for property pricing and distribution.
- prepare and lead the strategy for rooms forecast and operating budget.
- ensure all group reservations are carried out in an accurate and time effective manner
- develop strong relationships with clients, follow up signed contract, prepayment and monitor group block and pick up/ no-shows and cancellations, effectively yield manage all available accommodation rooms.
- maintain a clear understanding of all revenue related statistics i.e. competitor trends and statistics; average length of stay, average lead time of reservations and cancellations, allotment materialisation by room type and agent, pick up trends by market segment and price demand by season and market segment.

**Our perfect fit**:

- An experienced Reservations Specialist (Accor preferred) with excellent organisational, interpersonal, relationship management, influencing and negotiation skills.
- able to work well under pressure with excellent attention to detail.
- strong working knowledge of Opera PMS.
- strong sales focus and the ability to upsell the hotel features.
- ambitious and enthusiastic.



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