Customer Service Attendant

3 weeks ago

Katoomba, Australia NSW Trains Full time

**Customer Service Attendant - Blue Mountains Talent Pool**:

- Organisation/Entity: NSW Trains- Job category: Call Centre & Customer Service- Job location: Katoomba, NSW, AU, 2780 Mt Victoria, NSW, AU, 2786 Blackheath, NSW, AU, 2785 Leura, NSW, AU, 2780 Blaxland, NSW, AU, 2774 Valley Heights, NSW, AU, 2777 Hazelbrook, NSW, AU, 2779 Lawson, NSW, AU, 2783 Faulconbridge, NSW, AU, 2776 Warrimoo, NSW, AU, 2774 Glenbrook, NSW, AU, 2773 Woodford, NSW, AU, 2463 Lithgow, NSW, AU, 2790 Springwood, NSW, AU, 2777 Wentworth Falls, NSW, AU, 2782 Lapstone, NSW, AU, 2773- Job reference number: 92123- Employment type: Permanent Full-Time- Salary range: $1241.5-$1241.5You’re excited by opportunities to explore your potential and try something new.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

**In this role, you'll**:
Provide exceptional customer service and provide streamline experiences when assisting passengers with inquiries, helping with luggage on their journey and connecting them to regional services.

Manage a broad range of day-to-day station operations as well as manage the station presentation, cleaning and general maintenance.

Work with our train crew and other stakeholders to ensure that all safety standards are met and manage any potential safety risks that may arise and impact staff and passengers.

Here is the video of A Day in the Life of a Customer Service Attendant.

The current Customer Service Attendant position that we have available now at Katoomba is a permanent part-time role working a minimum of 20 hours per week on a 7-day rotating roster. Shift hours are from 3:30pm to 11.30 pm including public holidays. You may also be required to work additional hours at short notice with the potential for overtime.

The full-time rate of pay for this position is $1241.50 per week, including the Industry Allowance. As a part-time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work. In addition, you will also receive shift allowances, superannuation, and annual leave loading benefits on the 5 weeks annual leave.

All our positions work off a shift roster where your days, start and finish times will vary based on the location and business requirements.

A Talent Pool will be created for current and future temporary and permanent, full-time, and part-time positions at the Blue Mountains the next 18-month period. If you are deemed suitable at interview and a vacancy arises in your preferred location, you may be contacted and asked to complete pre-employment checks.

**About you**
- You are enthusiastic and have a passion to work within your local community; you want to be on the frontline and the first point of contact when our passengers arrive at your station.
- You are resilient and have outstanding interpersonal skills to provide clear and accurate instructions and can manage difficult conversations with a diverse range of people from all walks of life.
- You are confident and have the ability to problem solve and make prompt decisions in a fast-paced environment under pressure whilst working alongside a variety of stakeholders in a safety focused operational environment.

**Who we are**
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

At NSW TrainLink, we help connect passengers all over NSW and beyond. Our intercity and regional network of trains and coaches provide valuable links between regional and metropolitan centres across NSW and between neighbouring states and territories.

Our services support thriving regional communities and economies by helping people access the things that are important to them and by bringing visitors to our stunning regions.

**Join us**
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits.

This is an in-person, on-site role.

**Applications close: 11:59 pm Thursday, 7th of March 2024**

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us.

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