Monitoring Officer

2 weeks ago


Perth, Australia WorkPac Group Full time

**About the Role**:
**Key Responsibilities**:
Ensuring all alarms and calls are actioned, and complaints are resolved or escalated in accordance with Response Centre procedures.

Effectively communicating with internal and external customers including Emergency Services.

Working with and supporting different areas within the business, including our Customer Service team.

Obtaining and evaluating all relevant information to handle enquiries and complaints and performing customer verifications.

Ensuring all alarm events are actioned.

Maintaining a reputation for caring and professional service to clients and their associated contacts.

**Key Requirements**:
Strong customer service experience on the phone or face to face, ideally within monitoring, emergency or helpline call centres.

Good interpersonal and communication skills with the ability to deal with a broad range enquiries.

Savvy with technology, and able to pick up new digital technologies with ease.

National Police clearance or/ability to obtain and maintain.

**Job Reference Number**: 7469J20233444

**How to Apply**:
**About WorkPac**:
WorkPac is Australia ' s leading, privately owned recruitment provider to the mining, construction, engineering, light industrial and healthcare sectors. We are proud to partner with some of the countries leading companies to deliver rewarding permanent, contract, temporary and traineeship recruitment opportunities.


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