Administration Assistant

Company Description

mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.

Reporting to the Operations Manager, you will be responsible for supporting customers through the provision of advice and arranging suitable appointments with our extensive specialist consultant team on a part time basis.

**Job Description**:
Reporting to the Operations Manager of Western Australia your key focus is to support the delivery of independent medical assessments and reports with a key focus on front reception duties.

**As such, each day this role involves**:

- Meeting and greeting patients and Consultants
- Supporting the day-to-day delivery of appointments
- Responding to and actioning the day-to-day general administrative, scheduling, and booking queries via phone, Inbox and online booking system
- Utilising custom software program to support the delivery of services
- Provide general office management support
- Working with the Customer Relationship Manager to respond to specific Customer requests
- Supporting additional service delivery tasks as required including, invoicing, file preparation, and other administrative tasks as required
- Engagement with Customers, Consultants and colleagues to ensure outstanding service delivery
- Working within a productive and focused commercial environment to deliver the highest standard of experience to our Customers and Consultants

**Qualifications**:
**To be successful in this role, you would need to have the following experience and qualities**:

- Minimum 2 years’ experience as a front office receptionist or customer service officer (or similar) in a medical, health or related industry (or with demonstrable transferable skills and experiences)
- A natural orientation towards customer service with a capacity to problem solve and think critically to deliver a quality scheduling outcome for all key stakeholders
- Outstanding relationship building skills with exceptionally well-developed emotional and social intelligence
- A keen focus on being efficient, productive, and focused with the highest level of attention to detail
- Superior verbal and written communication skills including negotiation and influencing skills
- Advanced technology skills including Microsoft suite skills and capacity to utilise systems and processes to support the coordination of the schedule
- A resilient personality with a natural orientation towards working with others positively and respectfully
- A personal approach which is enthusiastic, friendly and helpful
- Capacity to independently prioritise while maintaining a high level of flexibility
- This is an incredible opportunity for someone seeking to work within a highly professional, well respected international medical services group. mlcoa offers a supportive and healthy environment where client focus, team spirit and respect are key features.

Additional Information
**You are welcome here.**

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Aboriginal and Torres Strait Islander Australians to our team. When you join MedHealth, we want you to bring your whole self to work - and we value your unique contribution.