Head Waiter/supervisor

Job Purpose
- To ensure the effective running of the shift.
- To maintain the highest standards of service and hospitality at all times.
- To function as part of a team that is beneficial to the F&B Team

**Responsibilities**:

- To arrive on duty in accordance with the roster and the Standards of Appearance

as lay out in the Employee Hand book.
- Deputise for Managers in their absence.
- Liaise with the Managers on a daily basis, as to requirements or changes of the

daily operation eg staffing, table plans, and lay-up, menu and standards.
- Daily liaise with chefs with regards to changes in the menu, daily availability and

Allergens for the daily specials
- Assist in welcoming and seating of guests when required.
- Supervise restaurant & bar service throughout, ensuring unnecessary delays are

minimised.
- Assist and supervise members of staff in order to provide a good standard of

service.
- Demonstrate and maintain high levels of customer service.
- Ensure that all bills have been paid.
- Ensure revenue reconciliation is correct and complete at the end of each shift in

absence of a Manager.
- Ensure restaurant is correctly set up for each shift to the required standard.
- To supervise all preparation and service of customer needs
- To co-ordinate the kitchen and the service during meal service
- To be fully conversant with the menu and wine list
- To ensure that employees carry out the daily mis en place, cleaning schedule

and to maintain the operation to the highest standard
- Ensure that all staff arrives for work on time and in accordance with the

Employee Handbook.
- To meet the shift patterns based on the rota according to the business needs
- To effectively handle customer complaints and refer to manager any complaints

from guests as soon as possible.
- To check guest's identification in order to ensure that they meet minimum age

requirements for consumption of alcoholic beverages.
- To take equal responsibility for training within the department in liaison with the

managers.
- Ensure hotel rules are adhered to at all times.
- To ensure that any maintenance faults are reported to the relevant department

following Company procedures.
- Be fully conversant with and comply with the rules of the Hotels Health & Safety

Policy.
- Attend Fire and Health & Safety Training as specified by the Hotel Management.
- To carry out any other duties as may be appropriate to the grade and scope of

the post.
- Ensure all operating equipment is handled carefully avoiding abuse and

minimizing breakage.
- To attend training courses as and when required
- To ensure that a friendly, efficient and courteous service is provided at all times.
- To maintain and encourage a good working relationship with your colleagues in

all other departments
- To contribute to the building of team spirit within the department
- To follow and complete any instructions given to you by any senior member of

staff and assist the entire F&B operation where and when needed.
- To train and guarantee completion of SOP’s by new junior members of the F&B

**Salary**: From $26.00 per hour

Expected hours: 38 - 45 per week

**Benefits**:

- Free drinks
- Free food

Schedule:

- 10 hour shift

Supplemental pay types:

- Tips

Licence/Certification:

- RSA (required)

Work Authorisation:

- Australia (required)

Ability to Commute:

- Woollahra, NSW 2025 (required)

Ability to Relocate:

- Woollahra, NSW 2025: Relocate before starting work (required)

Work Location: In person