Customer Banking Specialist

2 weeks ago

Brisbane, Australia Commonwealth Bank of Australia Full time

Customer Banking Specialist - Childers
- **Full Time position based in Childers**:

- **38 hours per week - Monday - Friday**:

- **You will be joining one of our new Multi-Channel Branches**

In addition to the below, as a part of the team at one of our new Multi-Channel Branches, you will utilise a customer centric approach to interact, resolve customer enquires/complaints in person, via telephone or digitally (in a contact centre environment).

After you have applied and entered your work preferences including your availability and preferred branch locations, we will match you to our current vacancies as they become available. You may have the opportunity to be considered for multiple roles

**What will you do?**

As part of our branch-based customer service team, you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank's offerings means you always know the right specialist to refer customers to for their more complex needs.

**Day to day you will**:

- Build a personal connection with customers through meaningful conversations
- Work with customers to help them use our in-branch technology and digital banking options
- Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
- Complete Financial Health Checks to
- assess customers' financial needs and identify any changes

**To be successful you will be**:
Passionate about solving customer problems (e.g. from within retail or hospitality)

Able to have great conversations, with the confidence to ask challenging questions

Empathetic to your customers' specific circumstances

Someone who makes things happen - always looking for a better, easier or simpler way

Driven and goal oriented, with the ability to accept feedback for your development

Open to learning new things, including being proficient with technology, whether it's for your own development or to assist customers

A master of multi-tasking and a strong team player
- Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
- Engage with customers by participating in community events and fundraising activities
- Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 15/05/2024

Job ID REQ210366

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