Donor Centre Manager

6 months ago

Werribee, Australia Australian Red Cross Lifeblood Full time

Unlock your leadership potential with Lifeblood

Permanent full time opportunity

Located at Werribee Donor Centre, VIC

Discover life-giving possibilities

Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood.

About the role

Lifeblood is seeking a leader to join our Werribee Donor Centre to shape and maintain a culture that ensures the best experience for every donor, every time. As a Donor Centre Manager, you'll motivate the team, achieving collection targets and meeting key performance indicators to secure Australia's blood supply. Your curiosity, adaptability, and commitment to fostering a positive team dynamic will be the driving force behind achieving common goals.

**A day in the role will see you**:
Manage the quality and safety of blood donation and blood products

Coach and develop the team to drive continuous improvement across key service performance indicators (KPIs)

Foster a safe environment where employees feel cared for, can communicate openly, share ideas and continue to learn

Effectively roster employees to meet donor attendance, skill mix and operational requirements.

Be a great change leader ensuring you explain the “why” and support change for your team

Engaging and building relationships with internal and external stakeholders

Work collaboratively with Marketing and Regional Partnerships to optimise donor panels.

**Sound interesting? Here’s what we’re looking for**:
Demonstrated experience managing large sized teams in a customer focussed environment.

Strong people leadership skills, using human-centric and empathetic management approaches and can work towards change management

Motivation to lead and inspire a team to reach shared goals and key performance indicators

Ability to foster and build internal and external stakeholder relationships

A passion for coaching people, developing skills within your team members and identifying talent

Positive nature, with the ability to empathise with donors and team members

Strong Excel knowledge, with the ability to dissect and interpret data to make informed decisions

Highly committed to safety and quality

Thrive in a diverse culture that cares for your wellbeing

We’re a diverse and inclusive bunch. We’re proud to foster an environment where all people can come together to achieve their very best. We place our employee's wellbeing at the forefront and express gratitude and care for one another. As part of the Lifeblood team, you’ll have access to:
A range of salary packaging benefits including the option to package up to $15,900 of your salary

Ability to purchase additional annual leave

Discounted private health cover with fantastic corporate benefit

Discounted access to 1,430+ gyms & pools all over Australia

Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support

Discounts and benefits with selected retail outlets, department stores, attractions, travel, cinemas, restaurants eyewear and more

Next steps

If selected, you’ll be required to complete a few background checks and we’ll help you through this process. If you require reasonable adjustments during the recruitment process, please reach out to us.

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