Executive Housekeeper

Summary
- At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. This position reports to our Director of Rooms.- The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include staff training, inter-department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that ensures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.
- Duties include:

- Responsible for short and long-term planning and the management of the hotel’s Housekeeping operations
- Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans
- Solid understanding of housekeeping and laundry supplies and pars
- Teach employees the importance of, and how to greet guests and courteously solve guest requests
- See that the inspection program is consistently maintained
- Assure all safety and security policies and procedures are followed
- Work closely with all other Departments
- Inspect some rooms daily
- Experience purchasing linens and housekeeping supplies
- Work closely with vendors to ensure proper pricing, delivery, and maintenance
- Experience teaching, supervising, and mentoring multilingual and multicultural staff
- Ensure OSHA and ADA policies are adhered to
- Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
- Ensures proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
- Managing inventories and orders to meet the needs of the operation
- Cultivate positive interdepartmental relationships
- Implementing and driving cleaning projects
- Facilitating trainings
- Consistent weekly walkthroughs to plan needed projects
- Positive relationship with vendors
- Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

**This is not your typical career opportunity. This is the Hyatt Touch.**

**Qualifications**:

- Bachelor's degree in hospitality or management
- Fluent in: English, Spanish, Dutch and Papiamento
- Previous experience in the Rooms Division (preferred in Housekeeping)
- Self-driven
- Solution driven
- Managing
- Collaborative mindset (Teamplayer)
- Analytical skills
- Scheduling based on productivity tactics
- Detail-oriented, excellent organization and administrative skills
- Must be proficient in Microsoft Word and Excel
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator and effective in providing exceptional customer service
- Able to work under pressure
- Experience working with large and diverse teams
- Expected to be able to drive service scores, while also motivating the staff
- able to drive engagement with such a diverse team
- Able to manage extensive budget (balancing checkbook, cost control)
- Month-end closing as well as re-forecasting for the following month
- Able to stand and walk for long periods of time
- Able to lift heavier than normal objects - e.g. making beds, pushing Housekeeping carts- Positive relationship with vendors