Call Centre Operator
7 months ago
Mount Gravatt Community Centre has been serving our local community for 30 years and have grown over this time to now have over 30 employees. Imagine coming to work each day, loving what you do and seeing the real impact you are having in people's lives. We embrace and celebrate diversity amongst our team and value our staff's contribution. To ensure you continue to grow in your role, we offer ongoing learning and development opportunities. You will receive competitive pay, along with the opportunity to salary sacrifice to increase your take home pay. If you are passionate about helping others, we'd love to meet you.
We also offer supervised social work student placements to undergraduates to integrate your learning. We know how important is to provide students with real life experience to develop first-hand knowledge and skills to complement your classroom based learning. We provide you with interesting and challenging opportunities to broaden your skill base and help you to kickstart your career. Opportunities will be advertised on this page.
Mount Gravatt Community Centre Inc. is looking for an enthusiastic Call Centre Operator. They will be responsible for ensuring clients, carers and general community are responded to in a timely and professional manner. Working collaboratively in a team environment this role requires management of a high volume of calls and enquiries daily and managing multiple tasks simultaneously with a strong customer service focus.
We are looking for someone who possess.
- Excellent customer service skills
- Possess competent typing skills.
- Basic to intermediate knowledge of Microsoft Word, Excel, and client management systems for data entry.
Full training and mentoring are provided on the phone system and the Client Management System.
Residency Requirements: Australian Citizens and Permanent Residents only (inc. New Zealand Citizens)
**How to Apply**:
**Please be sure to include**:
- A cover letter
- Your resume, including 2 referees from supervisor/manager.
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